Site IT Specialist

4 days ago


Jurong East, Singapore GEEWELL ASIA PACIFIC PTE. LTD. Full time

Location: Client Office

(On-site support at the client office)

Employment Type: Full-time contract employment

Key Responsibilities
- Provide technical support and troubleshooting for hardware, software and network issues.
- Provide second-line support for end users in person.
- Ensures timely resolution of issue and resolve support tickets accordingly to priority and SLA timelines.
- Maintain and manage IT infrastructure, including servers, networks, and security systems.
- Collaborate with global and/or regional project team, take the lead role of the projects roll out / implementation on the site.
- Implement and maintain IT policies, procedures, and documentation to improve IT operations and increase efficiency and productivity.
- Ensure the proper functioning of the meeting rooms, including AV equipment, video conferencing systems, and other related technologies.
- Install, configure, and update hardware and software for office or remote users.
- Supporting IT hardware and software lifecycle management by monitoring and maintaining IT assetinventory which includes hardware, software licenses, and equipment.
- Participate in IT onboarding activities for new employees.
- Monitor and optimize network performance to ensure high availability and reliability.
- Coordinate with vendors and service providers for IT-related services and support.

**Qualifications**:

- Diploma/bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2-4 years of experience in IT support or a similar role.
- Strong knowledge of IT infrastructure, including servers, networks, and security systems. Experience with AV equipment and video conferencing systems.
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills, both verbal and written, in Mandarin and English. Good customer service skills.
- Ability to prioritize tasks, work independently and as part of a team.
- Proven ability to manage multiple tasks and projects simultaneously.
- Ability to work under pressure.

Preferred/Optional Skills
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- ITIL foundation certification.

Working Conditions
- Onsite role requiring physical presence during business hours.
- Occasional after-hours or weekend support may be required.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: From $5,500.00 per month

Work Location: In person


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