Service Crew/ Cashier

6 days ago

Singapore PHILORE GROUP PTE. LTD. Full time

Be the vibrant face of HaveFun as a Service Crew/Cashier. Engage guests with your friendly demeanor, handle transactions efficiently, and contribute to the seamless flow of our exceptional guest experiences.

Key Responsibilities:
1. Customer Service:

- Greet customers warmly, making them feel welcome and comfortable.
- Assist customers in selecting the right karaoke room or package based on their preferences.
- Provide excellent service by ensuring customers have all the necessary equipment and assistance

to enjoy their karaoke experience.

2. Room Setup and Assistance:

- Prepare and set up karaoke rooms with the necessary equipment, including microphones,

screens, and sound systems.
- Assist customers in operating the karaoke system and troubleshoot technical issues as needed.
- Monitor room usage and address any customer requests promptly.

3. Order Processing:

- Accurately process room reservations, food, and beverage orders.
- Handle cash, credit/debit card, and mobile payment transactions efficiently and accurately.
- Coordinate with kitchen and bar staff to ensure orders are prepared and served on time.

4. Upkeep and Cleanliness:

- Maintain the cleanliness and organization of karaoke rooms, common areas, and restrooms.
- Restock supplies, such as beverages, snacks, and karaoke accessories.
- Report any equipment malfunctions or maintenance needs promptly.

5. Teamwork:

- Collaborate with kitchen staff and other service crew members to ensure smooth operations.
- Communicate effectively with colleagues and superiors to address customer concerns and

operational issues.
- Assist in the training of new service crew members as needed.

**Requirements**:

- Ability to stand for extended periods and lift and carry equipment.
- Comfortable moving between different rooms throughout the shift.
- Able to communicate in English and Mandarin
- Strong interpersonal and communication skills.
- Enthusiasm for creating a fun and enjoyable customer experience.
- Ability to remain calm and friendly in a lively and sometimes high-energy environment.

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