International Reservation Sales Agent

5 hours ago

Singapore Sabre Full time

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

The International Reservation Sales Agent is responsible for providing excellent customer service by assisting guests with their hotel reservations, answering inquiries about hotel services, amenities, and locations, and resolving any issues or concerns. This role involves working in a fast-paced call center environment, where the agent will handle inbound calls.
- Key Responsibilities:

- Reservation Handling:

- Assist guests in making, modifying, or canceling hotel reservations using the hotel’s reservation system.
- Offer information on room types, rates, and packages available to meet guests' needs.
- Customer Inquiries:

- Respond promptly to guest inquiries regarding hotel services, amenities, and local attractions.
- Provide detailed information on hotel policies, check-in/check-out procedures, and other relevant information.
- Handle special requests, such as room upgrades or specific accommodations.
- Customer Service:

- Deliver exceptional customer service by maintaining a friendly and professional demeanor.
- Resolve guest complaints or issues in a timely and effective manner, escalating when necessary.
- Follow up with guests to ensure their satisfaction with the booking process.
- Communication:

- Maintain clear and effective communication with guests, hotel staff, and other team members.
- Document and update guest information, preferences, and feedback in the CRM system.
- Operational Support:

- Assist in preparing reports on reservations, cancellations, and customer feedback.
- Participate in ongoing training sessions to stay updated on hotel offerings and customer service best practices.
- Adhere to call center protocols, including maintaining call handling time and accuracy standards.
- Support administrative activities with regards to the hospitality business.
- Qualifications:

- High school diploma or equivalent; additional certification in hospitality or customer service is a plus.
- Previous experience in a hotel front desk role is preferred.
- Personal Attributes:

- Excellent communication (written and verbal) and interpersonal skills.
- High level of integrity and professionalism.
- Attention to details and customer focused.
- Able to communicate in English, as well as one of the Asian language (Mandarin or Japanese)
- Working Conditions: Role is required to work from 11am to 8pm and weekends, and two rest days during the week. Flexibility in scheduling is essential.

  • Reservations Agent

    2 days ago

    Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25037503 **Job Category**Reservations **Location**The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • International Reservation Sales Agent

    6 days ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    Roles & Responsibilities We are seeking an International Reservation Sales Agent to join our global reservations team, where innovation knows no borders. This team leads with impact—delivering seamless support and personalized service to travelers worldwide. With an inclusive culture that embraces a flexible work environment, we foster a spirit of...

  • International Reservation Sales Agent

    2 days ago

    Singapore Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Reservations Agent

    2 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $1,900 - $2,000 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 12621 **Job Views** 2 **Job Description**: Roles & Responsibilities Reservations Agent Job Responsibilities: - Handle all aspects of reservations for hotel booking - Answer incoming...

  • Reservations Agent

    1 week ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Reservations Agent works to achieve optimal mix of rooms and conference sales revenues to achieve budget RevPAR targets. Main duties include but not limit to: - To manage telephone reservation request - To manage fax reservation request - Liase with Front Office in regards of any reservation issues - Download e-commerce bookings - Download TRUST bookings -...

  • Reservations Agent

    4 hours ago

    Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. - Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

  • Reservations Agent

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.** The **Reservations Agent **is responsible in coordinating, organizing and facilitating the success of group reservation services Our Expectations: - Print out No-Show and cancellation reports in the absence of Reservations Supervisor. - Print out entered on...

  • Airline Reservations

    5 hours ago

    Singapore WORLDWIDE AVIATION SALES PTE LTD Full time

    As an Airline Reservation Officer, you are required to provide travel information over the telephone/email to customers of the airline. You will need to attend to walk-in as well as travel agencies' inquiries. You must ensure that you are informed of the airline you are handling typically the flight schedules, fare information, auxiliary services, and other...

  • Reservations Agent

    2 weeks ago

    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    The Reservations Agent is responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty. - All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. - You should strive to provide the most comprehensive and accurate information, to telephone...

  • Hotel Reservation Agent

    2 days ago

    Singapore LVND HOTELS PTE. LTD. Full time

    Job Title Reservations Agent Occupation Reservations Agent (Hotel and Accommodation Services) **Job Description & Requirements**: Flexible for Part time or full time hours of work. Reservations Agent Job Responsibilities: - Handle all aspects of reservations for hotel booking - Answer incoming telephone calls and handle bookings upon inquiry - Liaise...