Sales & Customer Relations Executive
1 week ago
If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you
**Responsibilities**:
- Handling of sales enquiries, tour bookings, customizations, and amendments
- Prepare sales quotations, tour proposals and itineraries for customers
- Assisting with sales outreach, cold calling, EDMs etc.
- Generate leads, reach out to potential clients, pitch and close sales
- Coordinating with Ops team in relation to sales matters
- Assist in operational procedures i.e customization of tours, tour logistics and on the ground management
- Data entry to ensure all sales records, databases are up to date
- Assist in post-sales work which includes following up with client experience, getting reviews
- Liaising with clients, vendors, and suppliers on behalf of managers
- Communicate and liaise with finance team with regards to invoices and payments
- Work with internal and marketing teams to achieve company strategic objectives and goals
- Other administrative, operational and ad-hoc duties when required
**Requirements**:
- Diploma / Degree in Business or related field
- Min. 1 year of experience in a sales or customer service role
- Background of working in the travel/tourism or educational industry is a plus
- Knowledge in sales software such as Hubspot and Mailchimp is a plus
- Independent, results-driven, and able to work under mínimal supervision
- Excellent verbal and interpersonal skills
- Strong copywriting and organisational skills
- Excellent time management skills
- Willingness to work and continuously learn in a growing start-up/SME environment
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