Citi Private Bank, Know Your Customer Quality

The Citi Private Bank Client Know Your Customer Quality Assurance Senior Analyst is a seasoned professional on Know Your Customer (KYC), Anti-Money Laundering (AML), Account Opening & Documentation Review, responsible to support the client onboarding of Citi Private Bank clients. Deals with problems independently and has latitude to solve complex problems. Integrates in-depth disciplinary knowledge with a solid understanding of industry standards and practices. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Contributes to the development of new techniques and the improvement of processes and workflow for the area or function. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits

**Responsibilities**:

- Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance.
- To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank’s AML/KYC standards, local laws and regulations.
- Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence.
- Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management. Provide guidance in exception handling and approval.
- Manage client risk assessments and various MIS reports for management reporting to facilitate relevant reviews and strengthening the control process.
- Manage ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process and keep the guidelines/procedures up to date.
- To deliver training to junior team members. Be Subject Matter Expert to senior stakeholders.
- Focuses on timely and accurate delivery of all responsible functions, as well as delivering superior customer service and resolution of customer issues, guided by service level agreements and efficiency/accuracy standards.
- Performs day to day management of volume processing, including daily management of in-process, pending, and service-related activities, ensuring requirements are clearly defined to support all scenarios of KYC account opening and maintenance requirements.
- Establishes and maintains close working relationship with client, stakeholder and within team to facilitate an open and direct communication of issues, needs, queries and system setups, in such that these may be responded to in an efficient, prompt and professional manner.
- Responsible for various types of project management, process and policy changes, new initiatives and managing cross-functional relationships with all teams. Analyzes complex and variable issues with significant departmental impact in the team.
- Establishes risk management practice, ensures a strong and robust processing environment with effective controls. Engage in ongoing transformation to strengthen and improve controls, including process and system enhancements.
- Embarks on continuous on the job training for end-to-end product knowledge.
- Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Demonstrates high level of diligence, motivation and organizational skills.

**Qualifications**:

- 5-8 years of experience in KYC/AML process, compliance, operations, risk & control functions
- Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
- Ability to manage multiple stakeholders across levels, businesses, and geographies
- Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
- Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
- Proficient in handling urgent and escalation cases and manage internal team expectations
- Pro