Executive/senior Executive

COMPANY DESCRIPTION

National Gallery Singapore is a leading visual arts institution which oversees the world’s largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore’s unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Musée d'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene.

In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper’s annual global survey of attendance at art museums, taking 20th place. It was the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On International Association of Children in Museums in 2018. The Gallery also won the awards for “Best Theme Attraction” at TTG Travel Awards 2017, “Best Attraction Experience”, “Breakthrough Contribution to Tourism” and “Best Customer Service (Attractions)” at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore’s tourism landscape.

We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery's vision.

**OUR PEOPLE**

At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.

DESIGNATION : Executive/Senior Executive (Community & Access) - 9 months contract

RESPONSIBILITIES

**RESPONSIBILITIES**

**Operation**
- Key liaison for community visits conducted on-site, online and livestreamed.
- Work closely with internal departments and volunteers to fulfil the community tour request.
- Ensure that relevant systems and database are up to date with deployment information.
- Communicate with relevant stakeholders in a timely manner on changes to the visit arrangements. This includes 3rd party vendors that support the requirements of the community visits such as transportation, etc.
- Community and BFG team to ensure the volunteer deployment and visit is updated
- Community & Access for bi-weekly and KPI reporting
- Work proactively with staff to provide accurate information and assistance to volunteers and community stakeholders.
- Manage various systems to better support tour assignments accordingly. This include Gallery’s Event Management system (GEMS), Volunteer management system and relevant systems that supports tour operations and database management. Maintain the databases regularly to ensure they are accurately updated across the various systems.
- Maintain equipment and oversee all logistics required for community programmes
- Ensuring equipment is functional and charged
- Keep track and request re-stock/ purchase of programme supplies
- Prepare and support set up logistics for programmes
- Maintain clear procedures and terms of engagement between Gallery staff and volunteers to increase operational efficiency in arranging the community tour requirements which includes managing call outs to deploy volunteers for the tours, updating the various systems, databases, trackers and SOPs.
- Work closely with team members to review and improve current systems for information dissemination, scheduling of duties and maintaining volunteers’ database.
- Exercise discretion and systematically handle matters, proactively follow up on outstanding task and ensures completion of assigned tasks in a timely and orderly manner.

**Administration**
- Support the procurement required to execute the community visits accordingly.
- Support the maintenance equipment and oversee all logistics required for community programmes
- Ensuring equipment is functional and charged
- Keep track and request re-stock/ purchase of programme supplies
- Prepare and support set up logistics for programmes
- Prepare timely and accurate reports on community tours for internal updates when required.

QUALIFICATIONS
- 2 years of relevant work experience in operations, customer service, administration and systems management. Experience in volunteer manageme