Crisis Management Analyst

4 days ago

Downtown Core, Singapore Sopra Steria Full time

Sopra Steria is a listed European tech leader specializes in IT Consulting, Digital Service, and Software. We have 50,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

**Descriptions**:
For this position, we are looking for a Crisis Management & Monitoring Analyst to assist one of our client in the Financial industry.

**Position Purpose**:
You will be part of a department that is responsible for:

- Steering the quality of STP production for the entire Group in the scope of Payments, SWIFT and Cash Management
- Supervising the end-to-end transmission of flows through the SWIFT, Payments and Cash infrastructures, on behalf of all the entities of the Group
- Monitoring the flow of sensitive clients from the Cash Management Business Line

**Direct Responsibilities**:
**Manage the Incidents and Crisis Communication**
- Analyze the criticality of the malfunction and implement the appropriate incident management and communication actions
- Identify and coordinate key actors in order to restore the service. Lead crisis conference call
- Communicate and provide status updates on issues to business users, management team and other stakeholders.

**Provide Production Support**
- Respond to the back office Business lines in case of a malfunction in the execution of a flow (internal failure or client failure) and keep them regularly informed in case of an incident.

**Take part in the Monitoring and repair of flows**
- Perform daily routine check and monitoring global assets (Cash Management layers, SWIFT related components, message files and event logs).
- Ensure the operational end-to-end monitoring using the available tools and procedures.
- Identify gaps in the process with the expected nominal operation.
- Supervise the recurrent maintenance intervention.

**Contributing Responsibilities**:

- Update the monitoring procedures and incident management of the documentary database procedures.
- Analyze and challenge existing support processes to achieve continuous improvement.
- Coordinate with the project teams and IT to conduct an end-to-end efficiency diagnosis of current business processes, identify the weak points, suggest improvements for the processes and get them approved.

**Technical & Behavioural competencies**:

- Ability to assimilate functional & technical architectures
- Analytical and information structuring skills
- Trouble shooting and problem solving
- Stress resistance: responsiveness and capacity to reprioritize your actions
- Ability to take initiative and make decisions
- Rigorousand accuracy
- Ability to collaborate (strong team player)
- Communication skills and client focus
- Flexibility to work shifts (7am-4pm and 8am-5pm) and participate in weekend rotations as needed.

**Specific Qualifications**:

- **Financial and Banking experience is a must**:

- SWIFT or Cash Management background is highly preferred
- Experience 3-5 years

**Salary**: $5,000.00 - $6,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Singapore 188024

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