Retail Operations Manager

My esteemed client is a leading FMCG brand that is home to consumers.

As a Retail Operations Manager, you will be responsible in driving and developing retail store performance, both from a sales and brand perspective, ensuring that the brand’s retail stores absolutely represent the best of everything that they do as a Brand. In this role, you will be responsible for maximizing sales and profitability through the effective management of the stores in Singapore. If you are open to challenging yourself and building your portfolio in a new industry, this may be a good opportunity to be part of this esteemed brand.

Some key stakeholders that you will work closely with are the SEA Managing Director, Regional Merchandising, Marketing, Visual Merchandising, Finance Manager and Retail Administrative.

**Responsibilities**:

- Provide managerial direction to store and SIS teams, to ensure consistency and continual improvement of key performance indicators. To include:

- Regular visits to stores within the channel
- Working with the store & SIS teams to identify actions in particular to drive sales and premium brand equity, implementing where relevant at the time, and documenting through the store visit report
- Provide a (dynamic) weekly report with feedback on performance for the most recent week and year to date; identifying key actions and drivers and ensuring these are completed
- Support in the recruitment and induction of store personnel in liaison with human resources, and in accordance with company standard practice
- Identify trends, through the collection and analysis of trading data from all point of sales, and assist S.E.A Managing Director with the implementation of divisional strategy
- Support retail teams in the development of store personnel, and ensure that all store personnel attain core-training in customer service, selling skills, visual merchandising, health & safety and any other skills as directed by the head of retail
- Support of the ongoing development of visual merchandising guidelines in liaison with the S.E.A Managing Director and regional Visual Merchandising team.
- Local marketing - identify opportunities for Premium local marketing ensuring these are implemented wherever relevant and practical self-sufficiently. Including:

- Maximising brand partnership with Mall and Departmental Stores management to drive awareness, marketing initiatives, footfall and sales.
- Document and report on events including both coverage (photos/visuals) and financial results.
- Identify, share and implement those initiatives that can be run across a channel or the whole retail division.
- Manage the following processes for stores within the area and maintain accurate operational records:

- Appraisals and PDP’s for stores, SIS and oversee store teams.
- Holidays - for store and SIS teams and ensure that store they maintain accurate records.
- Payroll - Maintain accurate schedules, review and approve/decline store teams exceptions each month.
- Oversee store teams schedules, ensuring potential issues are identified, resolved and/or communicated to relevant team members.
- Collates monthly stores & SIS data analysis to ensure this can be used to enhance brand performance.
- Support in the identification of relevant retail best practices including documentation and sharing/implementation of these across the whole retail division.
- Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.
- Ensure that at all times you take care of your health and safety and that of others by complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards.

**Requirements**:

- Experience of driving retail sales, and customer service and principles.
- Minimum of 10 years’ experience in a retail environment to include a minimum of 5 years experience in a Managerial role, with line management responsibility.
- Proven track record of accuracy and time management.
- Proven track record in KPI achievement and in a similar field role is desirable.

EA Personnel Registration No. R1433708