Senior Customer Success Manager

3 days ago

Singapore Vodafone Full time

**Description**:
Responsible for ensuring Vodafone Global Enterprise (VGE) meets all of its Service Obligations to allocated Customers ensuring retention, profitable growth and customer satisfaction (NPS) in the area of service management and will be accountable for owning a complex delivery portfolio through the phases of a project lifecycle, from initial opportunity through to successful handover into business-as-usual operations in the field of project management.

Working in partnership with the Account Team to embed business relationships at senior level within our Customer base by developing and nurturing a key understanding of our Customers’ strategy and business model and translating that into VF accountability. This on site role interfaces with Customers with a global presence at an executive level, at a local level and global matrix management at an account level. Maintaining key relationships into all functional teams within VF to deliver an exemplary service experience.

**Key accountabilities**:

- Day to day leadership of the Service capability aligned to nominated accounts and working collaboratively with account teams to own service relationship
- Operate at a strategic level, to establish and manage; budgets, deliverables, milestones and timescales for the portfolio to ensure all contractual obligations are met & portfolio benefits are measured;
- Create Project plans and schedules to support and track milestone delivery, using tasks, dependencies and timeframes, manage giovernance, and generate project reports to key stakeholders;
- Provides a senior point of interface and accountability for all aspects of service delivery and assurance to customers
- Lead best of breed continuous service improvement by ensuring the development and implementation of Service Development and / or Improvement Plans in collaboration with Customers and our OpCo’s, Partners and Affiliates.
- Accountable for the delivery of all service metrics, in conjunction with local OpCo, Partner and Affiliates service fulfilment personnel, and the Global Account Manager

**Core competencies, Knowledge and experience**:

- Customer obsessed, able to nurture and manage deep customer relationships on all levels
- Excellent ‘c’ level communication, stakeholder, influencing and relationship skills
- Lead a matrixed virtual team of Service Management resources to deliver on the account plan through a matrix management structure. Responsible for all the service aspects of the Account ensuring that Vodafone delivers on its service commitments to the Customer
- Deep knowledge of technologies across all of telecommunications
- Self-starter - must be proactive, initiate and drive work streams, able to operate independently and take the initiative.

**Skills**:

- Dynamic Prioritisation and Multi Tasking
- Customer Journey Knowledge
- Ownership
- Coaching and Mentoring
- Building Rapport
- Communication
- Empathy
- Continuous Improvement
- Digital Enablement
- Customer Service /Resolution
- Project and Programme Management
- Relationship and Stakeholder Management
- Data Analytics and Insights
- Resilience
- Expert Advice
- Customer Centricity
- Contract Management
- Opportunity selling
- Service and Delivery Management

  • Senior Customer Success Manager

    1 week ago

    Singapore Dept Data Full time

    Overview We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products and services, and driving customer retention and growth. Responsibilities Develop and maintain long-term...

  • Senior Customer Success Manager

    2 days ago

    Singapore 23Dept Full time

    Overview We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products and services, and driving customer retention and growth. Responsibilities Develop and maintain long-term...

  • Senior Customer Success Manager

    3 days ago

    Singapore BlackLine Full time

    Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and...

  • Senior Customer Success Manager

    1 week ago

    Singapore LifeWorks Full time

    Bâtir une carrière enrichissante Chez Solutions Mieux-être LifeWorks, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de plus de 7 000 employés afin de...

  • Senior Customer Success Manager

    1 day ago

    Singapore Amplitude Full time

    Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 2,000 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture...

  • Senior Customer Success Manager

    1 week ago

    Singapore UNIVERS PTE. LTD. Full time

    Univers provides the world’s most comprehensive decarbonization system. We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to...

  • Senior Customer Success Manager

    1 week ago

    Singapore SIEMENS INDUSTRY SOFTWARE PTE. LTD. Full time

    We are hiring for a Senior Customer Success Manager who can become a strategic advisor and become a partner to our customers. You will play a crucial role in enabling continues adoption of our cloud solutions and ensuring their business outcomes are met while building long lasting relationships with our customers. Reporting into the Director of Customer...

  • Senior Customer Success Manager

    1 week ago

    Singapore Momos Full time

    **Overview** Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for...

  • Customer Success Senior Manager

    1 day ago

    Central Singapore DerbySoft Full time

    **Senior Customer Success Manager** Location: Shanghai, China **Job Summary** The Senior Customer Success Manager is responsible for project implementation and client management for our hospitality clients. The implementation duties for this position include connection setup, testing, data gathering, debugging, issue research, resolution, escalation,...

  • Senior Customer Success Manager

    5 days ago

    Singapore Dataiku Full time

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...