Principal Solutions Engineer
2 weeks ago
**About the Team**
**About the Role**
This is a remote role based in Singapore.
**In this role, you will**:
- Deliver an exceptional pre-sales customer experience for Strategics prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.- Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.- Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.- Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.- Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.- Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.
**You’ll thrive in this role if you**:
- Have 7+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations.- Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.- Have industry experience in programming languages like Python or Javascript.- Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.- Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.- Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.- Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
**About OpenAI**
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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