Associate, Client Documentation Coe

Job ID: 40210

Location: Singapore, SG

Area of interest: Corporate & Commercial Banking

Job type: Fixed Term Worker

Work style: Hybrid Working

Opening date: 18 Sept 2025

**Job Summary**
- Support in all administrative requirements in relation to Strategic Negotiations / Global transactions / Client Documentation execution.
- Support Client Doc COE on activities relating to archive retrievals, documentation comparisons, SSDM production, consolidating and procuring relevant approvals for transaction and bespoke versions for Clients.
- Manage daily escalation sessions to ensure all client negotiation impasses are effectively resolved with the appropriate stakeholders and report needless impasses.
- Support Client Doc COE on any project, logistic, implementation, process involvements for Client alignment across the region, in terms of TAT, productivity and process improvements.
- Maintenance of all Client Doc COE trackers / Data reports, etc.
- Support in the maintenance of the GS negotiation “Play Book”

**Key Responsibilities**

**Strategy**
- Support an evolving and scalable fit for purpose, client focussed, best in class Client Documentation Centre of Excellence transactional execution and support model. Delivering client differentiating value add, by aligning its priorities with those of the business segments and countries, whilst adhering to good governance and control standards.
- Support a globally consistent, end to end best in market transactional process model, maintaining high standards, controls, and valued behaviours. Identify key processes for further client alignment.
- Support and be a part of a responsive, autonomous and focussed Client Doc COE team which supports CCIB, proactively leading by example on high value / strategic negotiations, enabling GS teams to meet their respective sales and growth targets.

**Business**
- Support and continuously evolve the institutionalisation of the GS execution and support model, leveraging off the previous GS initiatives, ensuring that client documentation becomes a positive differentiator for SCB, ensuring all stakeholders align with this model, promoting a collaborative positive end state mindset.
- Support Client Doc COE and highest profile strategic negotiations, demonstrating seamless and effective integrated execution for GS clients, creating positive client relationships and setting strong foundations for repeat business / growing the relationship enabling GS teams to meet their respective sales and growth targets.
- Support escalation sessions to ensure ALL GS client negotiation impasses are effectively resolved with the appropriate stakeholders and record and remedy needless impasses to avoid repetition of the same.

**Processes**
- Support to continuously improve productivity and efficiency of COE by collating, reviewing and acting upon client / business feedback from Review Meetings between Business Teams and Hub or Country operating teams, to enhance and maintain the optimum Client Template Management and Control Operating Model.

**Risk Management**
- Support in implementation and compliance with the OR Framework across Client Doc COE templates, transactions and processes Support Operational Risk Framework. Assist on transaction specific reviews as needed.
- Support and proactively manage risks and establish/ monitor controls, to improve the overall state of the risk management and transactional operating framework
- Support remediation and the enhancement of associated transactional operational controls, to ensure policies, capability, process, and templates are brought up to and remain best in class.

**Governance**
- Support in the delivery of effective governance for Client Doc COE, adhering to applicable internal policies and external laws and regulations
- Support in the adherence to regulatory requirements, best practices, and a state of ever readiness for audit and regulatory reviews, with respect to Client Doc COE responsibilities.

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
**Internal**
- Client Management Teams
- CCIB and COO teams
- Region and Country Heads
- GS Business
- CCIB Finance
- CCIB HR
- Client Lifecycle Design Management Teams
- Regional and country COO/ CEO/ CIO teams
- GBS Hubs / Heads
- CORC / GB, CB & CL PGC secretariat
- CIB RC / CB Regional / CB MT members
- Legal team, in countries, Region and Group
- Credit and Risk teams, in countries, Region and Group
- Client Managers and Credit Analysts
- FCC
- G