F&b Executive

12 hours ago

Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

Key Responsibilities
- Skillfully upselling the products, i.e. restaurants, promotions and loyalty card.
- Full knowledge about of all restaurants, promotions, special offers.
- Menu typing knowledge.
- Answering all incoming calls as per Mandarin Oriental standard.
- Taking reservations in a proactive way.
- Sending Proposals and Confirmations.
- Follow-up of proposals and confirmations on or before cut-off dates.
- Be knowledgeable about F&B promotions, menus and other vital business information required.
- No promises of tables in all bookings. If guest insist, please connect to the outlet immediately else advice the caller to give us enough time to arrange of his/her request and we’ll get back to them for the feedback.
- Updating database in SevenRooms regularly.
- Assist Kitchen and other F&B requirements for special guest dietary restrictions.
- Telemarketing and updating existing dining membership data.
- Maintaining SevenRooms database.
- Tracking of spent of guests and get in touch with customer, who have not been customers for some time.
- Creating and mailing fliers.
- Loyalty card update and develop further.
- Contact to in-house guest and take their restaurant requirements.
- Keeping track of all third party online bookings and updating menus.
- Sending daily, weekly and monthly reports required by the management office.
- Informing outlets and management about VIP guest bookings.

Job Requirements
- Service-oriented team player with excellent interpersonal and communication skills.
- Able to multi-task and work under pressure in a fast pace environment.
- Communicates with fluency in English (as well as the local language)
- Preferably has experience working in either a luxury restaurant or hotel industry.
- At least 1 year(s) of working experience in the related field is required for this position

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