Manager, Tenancy Relations

12 hours ago

Singapore SINGLAND MANAGEMENT SERVICES PTE. LTD. Full time

**Job Duties & Responsibilities**

1. Site Visits and Tenant Onboarding/Offboarding Activities
- Coordinate with respective Leasing Managers staff for site viewings with Prospective Tenants to view available units
- Conduct tours to showcase building facilities, shared spaces or building management functions to new tenants, prospects or visitors when required
- Monitor and coordinate with Building Services and Engineering Services teams for timely handover of vacant units to Tenants

2. Tenant Communication and Feedback Management
- Organise, manage communications with existing Tenants (circulars, etc) and answering Tenants’ queries
- Prepare circulars for dissemination to tenants when necessary
- Ensure that all tenants/visitors’ feedback are managed professionally and according to standard operating procedures
- Coordinate with Building Services and Engineering Services teams for timely resolution of Tenants’ feedbacks

3. Visitor Management
- Manage and lead the concierge team by planning their daily roster, grooming and performances
- Conduct daily briefings to the Concierge team and ensure that all related information is properly disseminated
- Provide lobby presence during peak hours to greet and assist tenants and visitors
- Conduct regular trainings to ensure the team provides excellent service

4. Tenant Engagement
- Organise regular check-ins with existing Tenants and serve as an avenue for regular contact
- Initiate, plan and execute tenants’ engagement activities or events, including preparation of related publicity and outreach materials
- Conduct regular survey to understand performance gaps and develop improvement plans

5. Administrative
- Develop Standard Operating Procedures (SOP) and update the procedures when necessary
- Develop annual operating and capital expenditure budgets for all works to be carried out
- Manage and control expenditure to be within budgets
- Search and evaluate new technologies that can improve productivity and/or customer satisfaction Participate and contribute in Asset Enhancement Initiative and provide supports to key stakeholders and Tenants for a smooth delivery of the works

**Job Requirements**
- Degree or diploma in Hospitality Management, Estate Management or equivalent
- Minimum 5 years of relevant experience in similar role
- Prior working experience in hospitality, airlines or Grade A commercial property preferred
- Event management and project coordination skills preferred
- Strong analytical, interpersonal and communication skills
- Confident, positive disposition, resourceful and good team player
- Good command of English and able to articulate and communicate clearly both verbally and written
- Ability to multi-task, meticulous with an eye for details

  • Senior Executive, Tenancy

    4 days ago

    Singapore Singapore Land Authority Full time

    **What the role is** Senior Executive, Tenancy & Licence Management **What you will be working on** - Consult and liaise with technical agencies (e.g. URA, LTA, NParks, etc) on the issuance and renewal of tenancies/licences - Liaise with tenants/licensees on all matters relating to their tenancies/licenses - Conduct site inspections to check on site...

  • Assistant Manager

    1 week ago

    Singapore SLA Singapore Land Authority Full time

    [What the role is] Assistant Manager / Manager, Tenancy & Licence Management [What you will be working on] - Manage the assigned portfolio of tenancies/licences, for the optimal use of State land and properties - Formulate and review policies to achieve desired results for better management of the tenancies/licenses - Conduct process-reviews, so as to...

  • Tenancy Executive

    2 days ago

    Singapore CPG FACILITIES MANAGEMENT PTE LTD Full time

    Reporting to the Tenancy Manager, you will provide general administrative support such as proper filing and scanning of the documentations and other paper works necessary. You will also be involved in leasing/tenancy processing, documentations and administration including preparation of reports, Tenancy Agreements and updating of database system. In addition...

  • Assistant Manager, Tenancy

    2 weeks ago

    Singapore SLA Singapore Land Authority Full time

    [What the role is] Assistant Manager, Tenancy & Licence Management [What you will be working on] - Manage the assigned portfolio of tenancies/licences, for the optimal use of State land and properties - Formulate and review policies to achieve desired results for better management of the tenancies/licenses - Conduct process-reviews, so as to streamline...

  • Leasing Manager

    12 hours ago

    Singapore HABITAT&CO PTE. LTD. Full time

    **Responsibilities**: - Manage and source new Locations for BUSINESS Continuous Expansion. - Manage current tenancy agreements and Negotiate Lease Extensions with Better Terms with Owners' Management. - Process and follow up on all lease Documents to ensure its completion, update leasing reports and schedules - Prepare and update reports periodically for...

  • Administrative Executive CZ

    1 week ago

    Singapore Housing & Development Board Full time

    Administrative Executive CZ (Tenancy Management)Join to apply for the Administrative Executive CZ (Tenancy Management)role at Housing & Development Board . Responsibilities Engage and monitor tenancy arrears cases. Engage tenants to approach HDB to renew their tenancy agreements to ensure that their tenancy is in order. Assist Managers & Supervisors in...

  • Assistant Manager, Tenancy

    2 weeks ago

    Singapore Government of Singapore Full time

    Singapore Land Authority - Permanent Closing in 4 day(s) **What the role is** - Assistant Manager, Tenancy & Licence Management **What you will be working on** - Manage the assigned portfolio of tenancies/licences, for the optimal use of State land and properties. - Formulate and review policies to achieve desired results for better management of the...

  • Tenancy Executive

    1 week ago

    Singapore JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Manager, Facility

    12 hours ago

    Singapore SINGLAND MANAGEMENT SERVICES PTE. LTD. Full time

    **Job Duties & Responsibilities** - Lead, mentor and develop the tenancy team - Set design standards / tenancy design guidelines to ensure positioning and outlook for the mall are maintained at desired levels - Oversight of all tenancy works for new Tenants and outgoing Tenants to ensure compliance with tenancy design criteria and house rules - Vetting and...

  • Assistant/ Manager, Tenancy

    12 hours ago

    Singapore SLA Singapore Land Authority Full time

    [What the role is] Assistant Manager, Tenancy & Licence Management [What you will be working on] - Manage issues related to IT systems, including monitoring timelines, working closely with vendors to identify and resolve system issues, carrying out system reviews, defining user requirements for system enhancements and conducting user acceptance testing -...