Vice President, Customer Service

1 week ago

Singapore HSBC Full time

-Job description

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.

We are currently seeking a high calibre professional to join our team as a **Vice President, Customer Service.**

**Principal Responsibilities**
- Management and processing of servicing requests for HSBC Customers
- Coaching and development of direct and non-direct line reports to support improving skills and capability
- Use knowledge of products, processes and procedures to address customer needs both through the team and individually
- Support frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements
- Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
- Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
- Development and maintenance of Operational Management Information
- Manage unit administration activities
- Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients
Requirements
- Degree holder with relevant experience in a retail banking environment
- Strong banking and product knowledge will be an added advantage
- A team player who is self-motivated and customer service oriented
- Possess excellent interpersonal and communication skills

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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