Assistant Practice Manager
2 days ago
Has a strong in-depth knowledge in Cisco Collaboration infrastructure technology, at least 8 years relevant experience in the industry.
- Strong leadership and organizational skills
- Flexible to work weekends and overtime where required
- Knowledge of Collaboration technologies (Cisco Webex, Contact center),
- Knowledge of Customer Experience practices (Genesys PureCloud/ Pure Engage, Cisco PCCE) - highly preferred
- Strong understanding of Cloud platforms: Microsoft Azure, AWS.
- Strong understanding of project management and Agile practice.
- Basic understanding of DevOps, CI/CD, source code management
- Experience managing a team is preferred.
- Experience from SI environment preferred
- Good communication skills and able to maintain calm and control under pressure such as Sev1 incidents and/or Project escalation, while at the same time react quickly to restore the services.
- Analytical and possess good troubleshooting skills.
- CCIE and/or Genesys Engaged Certified will be highly advantageous
- Assignments received include goals and the process by which to meet the goals
- Gives direction to employees according to established policies and management guidelines
- Recommends changes to units or sub-unit policies
- Higher level management reviews work
- Applies judgement within defined policies and procedures
- Mistakes impact missed schedules
- Interacts with subordinate managers or peers from other functional areas in other to gain cooperation
- Presentations are around technical information or schedules
- Subordinates are typically from P-band or S-band
- Advises unit or sub-unit and may get involved to meet schedules or project deliverables or help to solve problems
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