Assistant Manager, Front Office

6 days ago

Singapore Singapore Hotel Full time

_**Positions Opening**_
1) Assistant Manager, Front Office
- Meal Allowance: $5/day
- Annual Leave: 7 days
- **Job Descriptions**_
- Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
- Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
- Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co
- ordination with the security department
- Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
- Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
- Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
- **Requirements**_
- Degree in Hospitality Management or other relevant qualification
- Minimum 2 years’ related experience in a full service hotel
- Commitment to work rotating shifts, weekends and public holidays.
- Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

**Job Types**: Full-time, Permanent

**Salary**: $2,800.00 - $3,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Early shift
- Late shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: One location

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