Audio and Video Equipment Technician

**REPORTS TO**:IT Manager

**JOB GOAL**:Responsible for the administration and hardware lifecycle management of school

Audio-Visual devices. This role focuses on the AV operations, broadcasting, and

recordings of school events/functions, and ensures digital display continuity

school-wide. Serves as the primary point of contact for projectors, digital signages, and

printers. In collaboration with the IT Specialist, the role also covers daily technology

operations, printing, and helpdesk service requests.

**AV Service Management**
- Overall AV management includes video, sound, lighting systems, digital displays for classroom

and common devices: configure, monitor, and maintain the performance and integrity of the AV

infrastructures
- Administer procurement, deployment, and decommissioning of AV equipment and software
- _Vendor management: manage relationships for support escalation and timely implementation of

upgrades
- Cross-train teammates to promote user support continuity
- Develop SOPs, problem-solving guides, and user training programs as needed
- Provide proactive daily operational support by efficiently troubleshooting user issues and

ensuring timely ticket resolution, minimizing disruption and maximizing user productivity.

**Printer Service Management**
- Management of printing devices and services are fully operational
- Manage user administration on the print server in line with the employee onboarding and

offboarding process

**Ensure that the implementation of the printing quota is closely monitored to minimize both

printing and administrative costs
- Maintain printer raw inventory (paper, toners, and ink) according to the daily operational

requirements

**Identify and resolve printer issues and escalate to vendors as appropriate

**Event Management**
- Meeting with event coordinator and stakeholders to understand their objectives and AV

requirements
- Recommend appropriate AV solutions, equipment and congfigurations based on the requirement
- Oversee AV technical setup and operation, configuring, testing, managing audio levels, video

feeds, lighting cues
- Manage event live-streaming and video recording

**Endpoint Device Management**
- Provisioning and deployment of endpoint devices
- Maintain assets inventory of all managed devices
- Perform troubleshooting on device-related issues
- Ensures adherence to IT policies, guidelines, and operation standards
- Develop SOPs, problem-solving guides, and user training programs as needed

**Communication & Professional Development**
- Identity issues within your areas of responsibility and ensure that those issues are understood by

management, regularly update your supervisor on your plans and status
- Regularly meet with other members of the IT and other stakeholders to develop plans and review

status
- With your supervisor, develop and implement a professional development plan that will continue

to build your technical skills, knowledge base, and leadership skills

**Personal Conduct**
- Seek to role model in attitude, speech, and actions a consistent walk with Jesus Christ
- Demonstrate the character qualities of enthusiasm, courtesy, flexibility, integrity, gratitude,

kindness, self-control, perseverance, and punctuality
- Follow the Matthew 18 principle in dealing with students, parents, staff, and administration
- Meet everyday stress with emotional stability, objectivity, and optimism

**Desired Qualifications**
- Bachelor's Degree or equivalent degree/work experience in AV systems
- Previous experience in a school environment is highly desirable
- Interpersonal, problem solving, and organizational skills
- Ability to work well in a team and ability to work under deadlines and constraints.
- Able to self-manage, multi-task, commit, and be customer-centric.
- Minimum of 4 years experience and demonstrated proficiency in providing end-user and AV

support