Instutition Business Analyst

6 days ago

Singapore SYNAPXE PTE. LTD. Full time

**Work Plan and Budgeting**:

- Collate business requirements of cluster stakeholders, including working with delivery teams for solution review board submissions, ITQ/RFP submissions, and approval papers.
- Work with delivery teams to obtain the costings, including review the cost reasonableness
- Work with relevant parties (vendors, delivery teams, MOH, etc) to advise users on adoption of technologies/systems/national initiatives.

**Project Delivery**:

- Facilitate and participate in cluster / institution workflow study, workgroup discussion to provide IT advice, including driving National IT initiatives adoption.
- Plan and track the required activities for IT readiness, deployment, and implementation.
- Tracking of key performance indicators for institution / cluster projects such as timely project delivery, quality of systems delivered, user satisfaction of systems delivered, etc.
- Management and reporting of project development, maintenance, and support activities.
- Management of contracted vendors for project delivery or IT operations.
- Support users in user acceptance testing (UAT), including planning the required logistics, UAT plan etc.
- Monitor and ensure the service level agreement for IT operations are met.
- Work with users and delivery teams to resolve IT issues and timely resolution / implementation.
- Support Service Level Agreement (SLA) formalization with users

**Hospital Operations:
- Assist in hospital’s commissioning of hospital services / facilities by assessing and analysing hospital operations, then proposing and mapping out feasible IT solutions that allow operations to run efficiently.
- Assist in institution/cluster Enterprise Risk Management and Business Continuity Planning and participation in institution / cluster / national exercises (e.g. Disaster Recovery, Mass casualty, etc.)

Others:

- Prepare and present the required materials for relevant forums in the institution/cluster (eg. IT committees, management meetings etc)
- Support and manage ad-hoc IT requests from institution/cluster, IT issues resolution etc.
- Support audit requests as raised from internal / external audits.
- Undertake any requests as directed and in alignment with organization objectives and goals.

**Requirements/ Qualifications**:

- Bachelor of computer science or equivalent
- At least 6-8 years of relevant experience in support and delivery
- Open to be 24/7 standby when required/ rostered
- Meticulous with numbers, have experience in budgeting, tracking and reporting
- Excellent interpersonal skills and stakeholders management
- Excellent written skills
- Able to lead and work with cross functional teams/ institutions
- Problem solving skills (including troubleshooting in IT related context)
- Location: South West

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