Service Crew

3 days ago

Singapore RUMAH MAKAN MINANG PTE LTD Full time

The Service Crew is responsible for conveying Rumah Makan Minang brand, food and service. The position is involved in driving the business by preparing and/or serving food/drink items from food/drink counters or steam tables in the restaurant. Moreover, the Service Crew is tasked with attending directly to customers’ needs and supports customer-facing operations.

Reporting to the Manager, the Service Crew is expected to carry out and perform the duties and responsibilities diligently. The goal is to provide exceptional customer experience and carry the brand well.

Duties may include:

- Prepare simple food/drinks (e.g. frying, reheating, steaming, mixing, assembling) according to the establishment’s standard recipes and operating procedures, where applicable
- Serve food/drinks to customers’ tables, where applicable
- Package food/drinks for takeaway
- Take customer orders and communicate orders to the kitchen - may be done manually, or through Point of Sale (POS) systems and other software
- Respond to customer enquiries and provide information on food/drinks (e.g. ingredients, dietary allergens, recommendations)
- Collect payment from customers and perform other cashiering duties (e.g. issuing refunds, stamping of loyalty and membership cards)
- Handle commercial
- or industrial-grade equipment (e.g. coffee machines, deep fryer, griddles), where applicable
- Manage online orders (e.g. made via digital platforms)
- Check inventory (e.g. ensure sufficient stock of ingredients and drinks) and raise inventory orders when needed
- Clean food preparation areas, equipment, cutlery, and crockery
- Prepare tables for service (e.g. clear used cutlery and crockery, wipe down tables, lay out fresh cutlery, refill condiments.)
- Greet walk-in customers and escorting them to their tables
- Respond to customer enquiries and take reservations over telephone
- Present menu to customers at their table and provide menu information (e.g. ingredients, dietary allergens, menu recommendations)

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