Production Support Management
4 days ago
SALT Talent is hiring Production Support Management for one of the established global technology clients on yearly renewable contract role.
The primary responsibility is to provide technical advocacy, interact directly with customers and customer support teams, maintain availability and reliability of products/ platforms, participate in product/ platform releases, and communicate with stakeholders during major incidents.
**Responsibilities**:
- Solve key problems that potentially may take with the production systems and create solutions to prevent incidents from occurring again
- Ability to understand the root cause of errors and exceptions and be able to isolate it to the line of code that may be causing the problem.
- Ability to understand the health of various tools used in the product/ platform and be able to isolate the root cause of a customer reported alert to the tool that may be unhealthy and perform level 1 and level 2 of service restoration.
- Driving the P1 incident to its restoration (including sending out communications to stakeholders).
- Preparing operations report.
- Documentation for a known issue
**Qualifications**:
- Bachelors or master’s degree with 4+ years of professional software support experience.
- Experience with object-oriented languages: Python, Java, etc.
- Experience with the database.
- Experienced in Incident Management process and ability to resolve level 1, and level 2 issues within agreed organization SLO.
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