User Education Writer

1 week ago

Singapore Shopee Full time

DepartmentOperations- LevelEntry Level- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- The User Education team from the Regional Operations department drives knowledge acquisition for Shopee’s users. Our writers are effective communicators, translating technical jargon into simple self-help content so that buyers and sellers can navigate Shopee’s platform with ease and stay updated with the latest changes.- Oversee the end-to-end creation process, which includes brief clarification and timeline alignment with stakeholders, drafting, creation of visual assets and coordinating localisation
- Craft self-help content and communication materials for buyers and sellers, including articles, landing pages, push notifications, user guide decks, video storyboards, social media posts etc.
- Create visual assets such as step-by-step GIFs, infographics, landing pages and banners
- Liaise with stakeholders across various functions, such as business owners and product managers, in order to understand in detail how features/policies work before writing
- Review User Interface (UI) copy to ensure conciseness and clarity, optimising user experience
- Drive content localisation efforts across regions and maintain clear, consistent documentation of status/progress
- Upkeep the regional content repository and relevant documentation to ensure information is up-to-date
- Analyse content performance and user feedback to identify content gaps and pain points of our users
- Conduct competitor research to identify areas of improvement for our content and platform

**Requirements**:

- Bachelor’s degree in English, Communications or equivalent practical experience in content writing, instructional design, digital media with strong writing portfolio
- Knowledge of Adobe Illustrator and Photoshop with a design portfolio showcasing past work. Familiarity with other design software is a plus
- Excellent command of the English language with good writing skills and attention to detail
- Ability to create simple and concise education material from technical jargon and user flows
- Strong communication skills to articulate questions and solutions to stakeholders
- Committed to delivering high quality work in a fast-paced and collaborative environment

  • Teacher and Curriculum Writer

    1 week ago

    Singapore PITAYA EDUCATION HUB Full time

    Roles & Responsibilities Job Title Teacher & Curriculum Writer Occupation PRIMARY and SECONDARY TUTOR Job Description & Requirements JOB DESCRIPTION Job Title Teacher and Curriculum Writer Occupation PRIMARY SCHOOL, SECONDERY SCHOOL TEACHER & AEIS TEACHER Job Description & Requirements Roles & Responsibilities Science, Mathematics,Chinese and English Teacher...

  • Technical Writer

    7 days ago

    Bedok Central, Central Singapore, Zylker Real Estate Full time $40,000 - $80,000 per year

    Technical Writer communicates complex information clearly, concisely and accurately, and without relying on jargon. As a Technical Writer, your role involves tasks such as writing product guides and conceptual overviews, or codifying the undocumented processes in the engineering team. The Technical Writer is the key link between the various engineering...

  • Documentation Engineer/technical Writer

    6 days ago

    Singapore Meta Full time

    Enterprise Products is seeking a Documentation Engineer/Technical Writer to join a global team of writers that documents tools and processes used within Meta. You will be responsible for the quality, discoverability, and accuracy of the content, enabling productivity at scale. **Documentation Engineer/Technical Writer Responsibilities**: - Design, create,...

  • Technical Writer

    2 days ago

    Singapore JJ Consulting Services Full time

    Our Client is a growing Multinational Fintech company, who is seeking to recruit a Technical Writer (Blockchain). This is an exciting opportunity to get into the evolving world of blockchain technologies. Technical Writer (Blockchain) **Job responsibilities** - Work with product managers, product marketing, and engineers to produce and maintain world-class...

  • Curriculum Writer

    2 weeks ago

    Singapore MILES EDUCATION PTE. LTD. Full time

    Tuition Centre looking for Full-Time Curriculum Writer Do you love the challenges in creating curriculum contents for learning students and young adults? Do you enjoy the sense of accomplishment when your materials are being shared to educate the people? This is the place for you! We are a team of passionate individuals working together as a team to bring...

  • Technical Writer

    7 days ago

    Singapore Tech Aalto Full time $60,000 - $120,000 per year

    Job Description: Technical Writer / Business AnalystPosition: Technical Writer / Business AnalystLocation: SingaporeJob Type: ContractJob Overview:We are seeking an experienced Technical Writer / Business Analyst to join our team. The ideal candidate will have a solid background in creating both technical and functional documentation, with a deep...

  • Marketing Writer

    7 days ago

    Singapore 5G-Starlink Pte. Full time $60,000 - $90,000 per year

    Job ResponsibilitiesLooking for a writing/editing job in a great environment? USCs Office of Communications and Marketing is hiring a Marketing Writer Just bring your expertise and enthusiasm. Weve got plenty of red pens and software.The Marketing Writer serves on one of several interdisciplinary brand teams in the Office of Communications and Marketing at...

  • Senior Writer

    6 days ago

    Singapore COMO LIFESTYLE PTE. LTD. Full time

    **Job Description**: We are seeking a seasoned and passionate Senior Writer to join our Editorial team. The Senior Writer will play a key role in developing captivating and persuasive content that resonates with our target audience, enhances our brand presence and drives business growth. **Responsibilities**: - Manage and coordinate the effective planning...

  • Medical Writer

    1 week ago

    Singapore WARD 6 PTE. LTD. Full time

    At Ward 6, we create change through insight and innovation. We work collaboratively with health brands, to engage audiences through creative channels and technologies to deliver results. We're a magnet for brainy, bright people. Our team of inspired individuals brings their own unique skill sets to every brief, no matter how big or small. Match this with a...

  • Freelance Content Writer

    1 week ago

    Singapore 24Hrs City Florist Full time

    We are looking for content writers who are able to: - Write engagingly on lifestyle products - content must be informative and unique and non plagiarism - able to post content to blogs - writers who writes for other blogs is preferred. Interested - please whatsapp to 8218 2702 **Job Type**: Freelance **Salary**: $1.00 - $100.00 per hour Schedule: -...