Freight Specialist

Claim management would be the next area that Freight Specialist need to focus on in ensuring all claim is being followed up closely and appreciate claim metrics is being measured. The Freight Specialist also have responsibilities for ensuring Inbound Delivery (IBD) are available promptly and accurately to avoid delays in goods receiving process. You will need to coordinate between Finance, Divisions and outsourced vendor (IVI) to ensure IBDs are available, and IBD exceptions are addressed in a timely and accurate manner. Aside from the above, the Freight Specialist must be able to handle essential analysis work in support of the Senior Manager, Freight Procurement. Reports into the pricing trend, IBD readiness and freight spends are some examples of core freight reports which this role is expected to manage.

Freight Invoice Audit:

- Audits freight invoices to ensure billings are made accurately against agreed rate cards; Timely processing of freight invoices for payment.
- Follow up closely with appointed LSP for invoice submission for internal audit and processing.
- _Collaborate with internal stakeholders, especially finance, to enhance cross-functional communication and optimize invoice reconciliation processes. (through SOA management)_
- _Assist in developing and implement best practices for invoice verification and discrepancy resolution_
- _Assist in introducing potential technology solutions, such as audit software and automation tools, to enhance the efficiency of the invoice audit function._
- _Assist in preparing monthly analysis on freight spend and provide insights about cost and risk reduction opportunities_
- Claim Management_
- Collaborate with cross-functional teams to gather necessary documentation and facilitate swift claim submissions.
- Manage the claims management process for damaged, lost, or misdirected shipments, ensuring effective resolution.
- Monitor KPI performance on outstanding claims and communicate closely with our internal insurer whenever required by SOP.
- Track claims metrics and provide insights on trends and areas for improvement.
- Prepare monthly report and analysis on current outstanding claim.

IBD Management
- Prompt communication to internal stakeholders on shipment status and reacts to IBD related problems in a productive manner.
- Maintain strong rapport and working relationship with outsourced vendor on the creation of IBDs
- Ensures IBD are generated in systems accurately and on-time for inbound shipments.
- Resolve IBD exceptions accurately and promptly, ensuring mínimal disruption to other downstream processes such as warehouse goods receipts and finance merchandise invoice payment.

Reporting
- Develop core freight reports together with Senior Manager, Freight Procurement to deliver summarized views over freight spend, KPI, trends studies for Management review
- Any other reports and tasks as deemed reasonable by DFS organization for this role

**Key Requirements**:

- Minimum Diploma
- 3 to 5 years with freight billing related experience
- Self-motivated, deadline oriented
- Collaborative, works well with team
- Must be an excellent communicator with an eye for detail.
- Proactive and work with sense of urgency to resolve freight issues.
- Demonstrate professional and polite demeanor with stakeholders.
- Strong analytical skills with proficiency in data analysis and reporting tools.
- Proficient in English
- Proficient in Microsoft Office Suite (Excel, Powerpoint),
- Minor understanding of PowerBI tools or any other analytical tools

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.