Application Support advanced

1 week ago

Singapore U3 Infotech Pte Ltd. Full time

About U3 Infotech

U3 is a mainstream player in IT Professional Services, Project Management, IT Projects and services, headquartered in Singapore and incorporated in 2002, Singapore. Over the past 19 years, we established our footprint across the region & established a deep relationship along with excellent cultural business understanding.

What You'll Do (Job Responsibilities)

Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics-based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
Participate in knowledge transfer to ensure better grasp of the product and domain.
Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
Provide Application Support for Foreign Exchange Applications.
Champions security culture on the area of work. Promotes security practices
Act as gatekeeper for all Production releases and ensure compliance to all controlled processes.
Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix
Follow escalation procedures during outages
Responsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements.
Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor to resolve complex issues and outages
Ensure accurate and timely incident and problem logging
Track incidents and provide regular updates to users on request status and progress
Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement
Write Unix scripts and suggest automation to improve efficiency/effectiveness of support team

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