Cx Consultant

6 days ago


Singapore PSYKHE PTE. LTD. Full time

Service Design is a dynamic, rigorous approach to solving problems and PSYKHE is on a mission to reimagine, reframe, create and innovate by unlocking the power of design for our clients.

As a User Experience Associate, you will be part of a multi-disciplinary team solving problems and designing the end-to-end journey of a service, across digital and physical channels.

Your responsibilities will include:

- Support and facilitate evaluative and generative research activities (interviews, contextual enquiries, usability testing, workshops etc)
- Synthesise research data, work collaboratively with teams to extrapolate and identify human insights
- Use Design Thinking tools and methods to solve problems and drive change for our clients through 3 lenses : desirability, feasibility, viability
- Develop core CX assets (research plans, personas, customer journey maps, wireframes) as required.
- Articulate, explain and present the rationale behind the work

You are
- Passionate about design, and making an impact.
- Understand and empathise with users - across clients, end customers, employees or the community for which we design for.
- Able to identify opportunities for improvement - be it to drive customer experience, operational efficiencies, societal impact or business growth.
- Imagine and conceptualise new services, prototypes and experiences
- Effective communicator and an emphatic listener
- Hands on, with a strong working knowledge of design tools - Miro, Figjam, Miro
- Have a tertiary qualification in a discipline like Psychology, HCI, product design, User Experience or similar
- Have an interest to specialise in a discipline of design (user experience, visual design, user research, etc)

Join us in our quest to make an impact for our clients.


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