Cx Consultant
6 days ago
Service Design is a dynamic, rigorous approach to solving problems and PSYKHE is on a mission to reimagine, reframe, create and innovate by unlocking the power of design for our clients.
As a User Experience Associate, you will be part of a multi-disciplinary team solving problems and designing the end-to-end journey of a service, across digital and physical channels.
Your responsibilities will include:
- Support and facilitate evaluative and generative research activities (interviews, contextual enquiries, usability testing, workshops etc)
- Synthesise research data, work collaboratively with teams to extrapolate and identify human insights
- Use Design Thinking tools and methods to solve problems and drive change for our clients through 3 lenses : desirability, feasibility, viability
- Develop core CX assets (research plans, personas, customer journey maps, wireframes) as required.
- Articulate, explain and present the rationale behind the work
You are
- Passionate about design, and making an impact.
- Understand and empathise with users - across clients, end customers, employees or the community for which we design for.
- Able to identify opportunities for improvement - be it to drive customer experience, operational efficiencies, societal impact or business growth.
- Imagine and conceptualise new services, prototypes and experiences
- Effective communicator and an emphatic listener
- Hands on, with a strong working knowledge of design tools - Miro, Figjam, Miro
- Have a tertiary qualification in a discipline like Psychology, HCI, product design, User Experience or similar
- Have an interest to specialise in a discipline of design (user experience, visual design, user research, etc)
Join us in our quest to make an impact for our clients.
-
Consultant, Cx
1 week ago
Singapore SIFT ANALYTICS GROUP PTE. LTD. Full time**_CONSULTANT, CX / ITSM - Freshworks _** You will be based in Singapore, and be involved in Solutions Project Delivery & Implementation, and Pre-Sales activity to potential prospect organizations. **_The position offers a challenging environment, with extensive working experience on leading edge technology, and interaction with strategic organizations and...
-
Oracle Cx Functional Consultant/manager
2 weeks ago
Singapore Prospect Consulting Services Pte Ltd Full timeWorking location: Kowloon Working days: 5 per week Fixed Working hours: 9:00-18:00 No Work-From-Home Arrangement Work Travel: No travel required **Responsibilities**: - Analyzing user requirements - Proposing Oracle CX solutions - Configuring systems - Conducting training - Providing post-implementation support for Oracle Cloud project implementation...
-
Cx Internship
6 days ago
Singapore PSYKHE PTE. LTD. Full time**Company Profile** PSYKHE is a strategic design consultancy that helps organisations in Asia unlock growth through human-centric innovation. From research to strategy to design, we work with ambitious, forward-looking brands to reimagine and deliver new products, services, business models and experiences for a new world. PSYKHE is on a mission to...
-
Asean Cx Domain Lead
5 hours ago
Singapore Oracle Full timeASEAN CX Domain Lead-220003S3 **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** **This director position is responsible for managing business operations and resources of ASEAN CX practice. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery...
-
CX Trainer
2 weeks ago
Singapore CXG group Full timeCXG is expanding, and we're currently looking to hire a Freelance Customer Experience Trainer in Australia with hands-on experience training frontline retail teams in the beauty , luxury watch , and fine jewellery sectors. Who We Are Founded in 2006, CXG began with two entrepreneurs and has grown into a global experience consultancy serving over 200 of the...
-
Sales Operations Manager, Zoom Cx
5 hours ago
Singapore Zoom Full time**What you can expect** The Sales Operations Manager supports our Global Customer Experience (CX) Sales organization across APJ and plays a critical role in strategy execution and business operations. This person will execute against defined strategic programs, measure their effectiveness, and iterate based on insights. They will work cross-functionally...
-
Principal Consultant
2 days ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $12,000 - $18,000 Per Month **Date Posted** 6 hours ago Additional Details **Job ID** 9814 **Job Views** 16 Roles & Responsibilities Job Responsibilities - Participating in account and opportunity planning as well as market penetration analysis and strategy sessions -...
-
Consultant (Digital Strategy)
1 week ago
Singapore HRnetGroup Singapore Full timeJob Description Develop and implement digital marketing and customer experience (CX) strategies based on data-driven insights (segmentation, CRM, engagement design). Optimize digital channels and campaigns , leveraging platforms such as GA360, Adobe, GMP, and Sprinklr to improve ROI. Lead digital transformation initiatives including IT/Data governance,...
-
IT Business Consultant
5 hours ago
Singapore MINDGRAPH PTE. LTD. Full time**Responsibilities**: - Lead and deliver business consulting projects across multiple industries - Manage project planning, execution, and reporting - Define business processes and rules based on best practices - Design organizational structures and business processes - Drive cost management and reduction initiatives - Implement automation using appropriate...
-
User Experience Management Consultant
2 weeks ago
Singapore MOURI TECH PTE. LTD. Full time**User Experience Management Consultant** - Requirements _: - Degree in IT, Management, Psychology, Data Analysis or equivalent - Minimum 3-5 years of relevant experience - Understanding of Experience Management concept (CX / DT background is a plus) - Basic knowledge on XM tools (preferable Qualtrics) - Research and need analysis capability - Customer /...