Account Manager for Multinationals

Allianz Trade for Multinationals (AZTMNC) is looking for an Account Manager to join our Commercial team. This position is based in Singapore. **Role**: The Account Manager position within Allianz Trade for Multinationals (AZTMNC) is a hybrid role. As a Program Manager, you are responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program. And as a Managing Insurer, you manage the relationship and commercial activity for a portfolio of clients where another Multinationals team provides the strategic lead. You report to the Regional Account Director. **Main tasks**: As an Account Manager, your missions are: - **_To _**_reach targets of portfolio growth and quality_** As Program Manager: - Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co-ordination of World Agency teams both domestically and overseas. - Secure Renewal by delivering the correct balance of customer need with AZTMNC business targets and metrics, identify cross - and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, according to Cuw authority rules and guidelines (contribute to BUC) - Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs. - Review and analyze and implement transfers requests from AZT BUs to AZT MNC As Managing Insurer - Responsible for implementing and issuing the policy at local level - Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA - Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid - term amendment requests - **_To take personal responsibility for the implementation of group-wide quality of service standards_** - Service customers based on guidelines of Operational Manual - Comply with account management standards in regards to MNC processes, business rules and systems. - Interact and coordinate closely with other core functions (i.e., Risk, Claims, PA) in order to propose a broad customer centric service, as well as other MNC Account Management teams and MNC Central Team As Program Manager - Be the main contact person with the Broker and client program management teams As Managing Insurer - Interact with broker and client as directed by Program Manager **Future Challenges**: - Deliver, through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance. - Identify new cross and up selling business opportunities, build and execute plans to convert these opportunities **Knowledge / Experiences / Competencies required** - Advanced ability to manage and co-ordinate large global / remote teams to achieve objectives - Advanced knowledge of the credit insurance industry, products and regulations - Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service - Advanced ability to work to strategy guidelines to successfully achieve portfolio renewal - Advanced ability to up and cross sell products during customer interactions to achieve growth targets - Competent ability to build extensive networks with close contacts to market players and opinion leaders - Competent knowledge of claims methodologies and the impact of policy conditions - Expert ability to negotiate with customers in order to achieve results - Competent ability to operate in a matrix structure - Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems - Advanced knowledge of written and spoken English LI-MS1 Singapore Singapore Allianz Trade for Multinationals (AZ Trade for MNC) is an Allianz Trade division serving Multinational clients, i.e. top-tier clients with contracts covering different geographies worldwide. AZ Trade for MNC offers these major clients a range of solutions including the creation of worldwide so-called "programs" gathering policies for all countries covered around the world. **Job Level**: Professional **Location**: - Singapore, SG, 18961**Area of Expertise**: Sales & Distribution **Unit**: Allianz Trade **Employing Entity**: Euler Hermes Singapore Services Pte Ltd. **Job Type**: Full-Time **Remote Job**: Hybrid working **Employment Type**: Permanent **ID**: 44434 **Position Cluster**: Non-Executive