Ce Shift Technician

Business Function Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

**Responsibilities**:
As a successful Critical Environment Technician, your success is measured by:
Equipment and Systems Operations
- Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently.
- Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.
- Utilize telemetry, control systems, and other platforms, to monitor performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center.
- Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
- Safely and quickly respond to and leads an onsite incident response team for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision.
- Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.

Equipment and Systems Maintenance
Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
- Coordinate and schedule supplier/vendor on-site activities and recognizes circumstances when to stop supplier work to address potential and/or identified concerns.
- Takes part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes.
- Provides consultation to lower-level colleagues in troubleshooting systems and problems.

Critical Environment Culture
- Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements.
- Maintain safe working conditions and escalate immediately when unsafe working conditions are observed.
- Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.
- Participates in required meetings, trainings, and necessary handoffs.

Other
- Embody our culture and values

**Qualifications**:

- High School Diploma or equivalent.
- 5+ years mission critical services work/applied learning experience (e.g., high availability assembly / manufacturing / critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) or equivalent experience.
- Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

While not required, we also look for the following Preferred Qualifications:

- High School Diploma, GED, or equivalent AND 7+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
- OR, Associate degree or technical trade certification (e.g., military, trade school)