Tele Collector

**Responsibilities**:

- To make phone calls, send reminders and to communicate with customers for all repayment matters
- To send out over due notices for customers who may have missed repayments
- To be able to listen and understand customers’ situation well in order to suggest a solution or a suitable payment plan
- To identify, recover and keep track of assigned accounts for outstanding debts
- To investigate and resolve any discrepancies for the customers
- To build good and lasting relationships with customers to avoid future issues
- To follow-up closely with customers for payment
- To provide clear and coherent explanation of loan contract terms, products and details to customers
- To answer customers’ queries and to explain loan procedures over the phone
- To help in administrative duties such as photocopying and filing when necessary

**Requirements**:

- Must possess minimum N level.
- PC literate
- 5 years working experience, In House Training Provided
- Friendly, open minded and positive attitude
- Excellent communication and people skills
- A self-motivated individual
- Diligent and meticulous individual
- able to communicate with Chinese speaking customers

**1 Off day on Weekdays, 1 Off day on Sunday.