Strategic Partnerships Manager

1 day ago

Singapore ZUELLIG PHARMA HOLDINGS PTE. LIMITED Full time

This position will play a critical role in driving Zuellig Pharma’s capabilities & services among top Pharma/Medical Device/Healthcare organizations globally. You’ll play a key role in building relationships with corporate clients and identifying opportunities that support sustainable, long-term growth.

In this role, you’ll work closely with various internal teams from sales, marketing, supply chain, patientcare, clinical reach to create solutions that make a real impact.

**Expectations of the Role**:

- Manage and enhance relationships with strategic key clients to ensure profitable contract renewals and extended partnerships across geographies and solutions.
- Lead RFPs for contract renewals and new business opportunities throughout the region. Understand and manage key clients' financials, specifically ZP profitability and NWC positions.
- Develop and maintain a strategic key account plan for each key client, setting growth opportunities and targets while defining a clear path to success.
- Drive win-win collaborations and engagements with key clients across markets. Ensure completeness and accuracy of CRM at both regional and market levels.
- Strategically drive client satisfaction and increased loyalty/stickiness.
- Directly lead client engagements at the regional level, providing clarity amidst internal complexity and coordinating/enabling across markets to pursue key opportunities and address challenges.
- Coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests.
- Organize QBRs and executive connections regularly, maintaining frequent touch points with clients to gather feedback and address their business needs.
- Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score.

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