SAP Customer Service Consultant

1 week ago

Singapore HICS TECHNOLOGIES PTE. LTD. Full time

**Key Responsibilities**
- Analyze business requirements and map them to SAP CS solutions
- Implement and configure SAP Customer Service module including:

- Service Orders, Notifications
- Warranty processing
- Installed base management
- Service Contracts
- Provide day-to-day support and troubleshooting for SAP CS-related issues
- Collaborate with cross-functional teams for end-to-end integration (e.g., SD, PM, FI, MM)
- Conduct user training and documentation
- Perform system testing and support user acceptance testing (UAT)
- Participate in regional rollouts and upgrades
- Customize reports and dashboards using SAP standard tools
- Ensure compliance with company and regulatory standards (e.g., PDPA)

**Required Skills & Qualifications**
- Bachelor’s degree in IT, Engineering, or a related field
- 5+ years of hands-on experience in SAP CS module
- Knowledge of SAP S/4HANA or ECC 6.0 environments
- Experience in customer-facing roles and managing support tickets
- Strong understanding of end-to-end service processes
- Familiarity with local regulatory requirements (e.g., Singapore service tax, customer data protection)
- Excellent communication and interpersonal skills
- Strong problem-solving skills and attention to detail

**Preferred Qualifications**
- Certification in SAP CS or S/4HANA Service module
- Experience in industries such as Healthcare, Utilities, or Manufacturing
- Familiarity with ServiceNow or ITSM tools
- Knowledge of Fiori apps related to Customer Service
- Mandarin or Malay language proficiency is a plus (for communication with regional teams)

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