Structured Lending Product Operations

**JOB DESCRIPTION**
If you're interested in working in an environment where you can aspire to be the best, constantly strive for continuous improvements and be part of a great team and winning culture, then explore this opportunity at JPMorganChase

As a Structured Lending Product Operations Process Improvement Associate within APAC Wholesale Lending Services team, you will play a critical role in enhancing operational efficiency and client experience through standard process improvement methodologies, whilst also taking the lead in designing, developing, and implementing intelligent automation solutions. You will also foster a community of citizen developers to support the functional teams in developing and implementing intelligent automation solutions.

**Job responsibilities**
- Build and maintain a strong understanding of the processes managed by the functional teams across APAC Wholesale Lending Services
- Analyze current business processes to identify opportunities for improvement, optimization, and automation
- Lead and facilitate process mappings, value stream analysis and implementation of process improvement initiatives, leveraging Lean, Six Sigma, or other process optimization methodologies
- Collaborate with functional teams to design, test, and implement process changes
- Support the execution of the Post Implementation Review (PIR) Program in monitoring KPIs to evaluate the effectiveness and impact of implemented solutions over a period of time
- Design, develop and implement simple and/or semi-complex intelligent automation solutions using UiPath and/or Alteryx
- Work with functional teams to identify automation opportunities and develop business cases for automation initiatives
- Monitor and enhance automation solutions to meet changing business needs continuously
- Lead and manage a community of citizen developers across APAC Wholesale Lending Services, working with Intelligent Solutions Centre of Excellence teams teams to provide governance framework, guidance and best practices on intelligent automation to the citizen developers
- Serve a point of contact for automation issued faced by the citizen developer community
- Communicate project updates, success stories and lessons learned to stakeholders and leadership team

**Required qualifications, capabilities, and skills**
- Bachelor’s Degree in Finance, Economics or other related disciplines
- Minimum of 2 years of experience in process improvement within the financial services industry
- Excellent analytical, problem-solving, and critical thinking skills
- Creative thinker with strategic mindset
- Flexible and willing to accept changes in business priorities and challenges in a rapidly changing environment
- Strong presentation, communication, and interpersonal skills
- Able to work collaboratively in a team-oriented environment
- Detail-oriented and highly organized, able to handle multiple competing priorities
- Strong PC skills in Microsoft Suite (e.g., Word, Excel, PowerPoint, Visio, etc.)

**Preferred qualifications, capabilities, and skills**
- Sound understanding of process improvement methodologies (e.g. Lean, Six Sigma, etc)
- Hands-on experience in designing and implementing intelligent automation solutions e.g., UiPath, Alteryx, etc.
- Sound understanding of corporate lending and/or trade finance products
- Experience in project management tools and methodologies

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

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