Research and Insights Analyst
2 days ago
**Location**
Singapore, Central Singapore
**Job Type**
Permanent
**Salary**
$3,500 - $4,500 Per Month
**Date Posted**
5 hours ago
Additional Details
**Job ID**
4615
**Job Views**
1
Roles & Responsibilities
This role is responsible for the everyday management of NPS and is required to:
**Role & Responsibilities**
- Help manage and maintain customer experience platform and NPS (measurement operations, survey triggers, closed-loop call back system, analytics dashboard and vendor delivery)
- Support ongoing survey, analysis, reporting and feedback distribution
- Manage regular exec-level NPS reporting and design support
- Daily management of NPS operational systems including:
- Survey trigger generation
- Survey distribution to customers
- Feedback distribution to relevant teams
- Reporting dashboards and tools
- Issue resolution and business support
- Work closely with CX vendor to ensure smooth running of NPS platforms and manage ongoing issues
**Qualifications**
- 3-5 years of experience from a research agency
- Demonstrable and thorough knowledge of research methodologies and survey design
- Strong Quantitative & statistics analysis skills
- Able to manage multiple projects simultaneously in different design/analysis stages
- Able to design and provide inputs on questionnaires, survey data analysis and reporting to meet the specific business objectives
- Experience managing Survey Monkey or other survey tools, Qualtrics or other CX platforms a plus
- Experience with PowerBI or other data visualization tools a plus
Tags
research
and
insights
analyst
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