Customer Success Executive
3 days ago
**ABOUT US
Vouch is an award-winning travel-tech company that offers customised digital solutions for streamlining hotel operations and enhancing guest experience. Running a hotel really shouldn’t be this hard, and we’re on a mission to simplify it with our intuitive products that make running a hotel fun again.
**THE ROLE
We are looking for a Customer Success Officer that will be working closely with our hotels team to deploy our product and maintain relationships with our clients. You will make recommendations on how to improve hotel operations, help increase revenue, and draw inferences from the data to inform our product managers on potential opportunities for product growth. You will need to be self-driven, have good critical thinking skills, analytical abilities, effective verbal & written communication, and time management skills.
**KEY RESPONSIBILITIES**
- Actively lead efforts to exceed goals in assigned markets
- Work closely with hotels product team to analyse the effectiveness of products
- Lead a team to deploy products and maintain relationships with clients
- Work with senior leadership and key stakeholders to help create long term product strategies
- Define processes that help the organization run the customer success team efficiently
**REQUIREMENTS**
- **Experience**: You ideally have previous experience in customer service and customer success related fields
- **Customer-centric & Service-Oriented**: You show empathy to adapt your speech according to your interlocutors and focus on contributing to the customer goals
- **Communication skills**: You show a great motivation to help your peers and are not afraid of raising your hand if needed
- **Languages**: You speak and write fluently in English
- **Goal-oriented**: You are not afraid to achieve your daily targets
- **Good logical**: You have a good ability to focus, and having relational thinking about finding the most logical conclusion and solutions. Good technology knowledge to adapt to a fast
- changing technology world.
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