Customer Success Representative

4 days ago

Marina Bay, Singapore Qnity Full time

RESPONSIBILITIES
- Receive and process, quotes, and order changes for assigned customers within turnaround parameters and reviewed by senior level Customer Success Representatives. Provide customer with pricing and delivery information based on company procedures and policies.
- Work with Sales, Product Management, Production to track existing orders for customers to ensure on-time deliveries and resolve any late orders in advance of due dates. Communicate shortages and engage Laird global site to resolve delays daily. Assist with expedites and coordinate deliveries with Laird Sites and Customers.
- Confer with internal and external customers to resolve customer problems with orders, deliveries, quotations, quality, and forecasts.
- Utilize Customer Complaint database and follow through to closure
- Perform at a novice to intermediate level answering customers' questions about products, prices, and availability.
- Assist with creation and process basic quotes and quote requests from customers, sales, Technical Support Engineers, and Field Application Engineers using existing pricing.
- Obtain customer forecasts, complete excel templates and coordinate with the Demand Analyst.
- Assist with compiling requested documentation including Supplier Surveys, RoHS, Conflict Minerals, HTS Codes, new customer set up, and order related documents.
- Complete customer scorecards and address areas of improvement with sales and the manufacturing site.
- Manage B2B portals as required by customer
- Manage customer data as required in CRM.
- Adheres to quality and safety systems or maintenance of quality and safety standards.
- Perform other duties as assigned or necessary to meet changing business conditions.

**REQUIREMENTS**:

- Bachelor degree or above, with major in business administration, supply chain, or a related field.
- Minimum 5 years of experience in customer service, sales support, logistics, etc.
- Strong aptitude to serve customer’s needs.
- Ability to handle multiple tasks simultaneously in an efficient, organized and decisive manner.
- Strong interpersonal skills, including the ability to communicate on all levels within internal and external groups.
- Ability to work well with others and to work efficiently and accurately in a team-based environment.
- Excellent communication skills, both written and oral
- Experience in ERP/MRP a plus.
- Knowledge of Salesforce or similar CRM a plus.

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