Head of Customer Success

Are you a maritime / shipping SaaS expert ready to create impact & legacy in a space that's ripe for disruption?

Are you highly commercial, care deeply about your customers and excited by moving the needle for an impactful new business?

Backed by a top corporate player in this space, we are looking for Commercial Leaders / Interim Leadership Team members to engage on the next phase of build and GTM for a newly developed AI SaaS platform in the maritime space.

This is a fantastic opportunity for a Head of Customer Success, with significant exposure to maritime tech and the dynamics within, to propel this product forward to pilot stage and in-market scale.

**Please note this is an initial contract role, with potential to convert to being part of the long-term leadership team after this phase of engagement**

**The Role**:
Leading on Customer Success for this new venture, you'll act as an integral part of the interim founding team on product-market-fit activities and getting the commercial wheels spinning. You'll ensure an incredible experience for the early stage adopters and establish strong foundations for rapid scale.

Your principal responsibility will be to ensure the success of commercial pilots and their conversion into paid contracts. In the near-term, that means spending time onsite with our first set of pilot customers to hand-hold them through the adoption process, ensuring that barriers to adoption are flagged and addressed, and driving the contracting process to land the sale.

You will be embedded in this maritime project for ~6 months. At the end of this project, you may find that this venture is “the one” you’d be excited about being a long-term leadership team member of.

**Requirements**:

- **Shipping Sector Expertise**: you have experienced the highs and lows of scaling a business in the maritime / shipping technology arena. You are deeply familiar with technical ship management and may have done this yourself earlier in your career.
- **Commercial Depth**: you bring proven experience in customer success and/or senior account management in the maritime / shipping industry. Ideally you've engaged with SaaS products before and understand these sales cycles
- **Entrepreneurial Edge**: you know the key questions to ask, when, to really move the needle. You’re not afraid of pushing boundaries and can sit with discomfort and productive friction in order to create the most compelling business and proposition possible
- **Experimentation and Iteration**:you have a track record of continuously testing and iterating. You implement rapid experiments to continuously tailor your approach to maritime sales and unlocking further commercial opportunities

**Your Mindset & Values**:

- You’re deeply curious, have a thirst for knowledge in the shipping industry and are constantly looking at ways to disrupt and offer value in this space
- You thrive in ambiguity and believe in execution and outcomes over process
- Serendipity excites you. You’re not afraid to trust your gut and test things out
- Above all else, you are entrepreneurial, impactful and kind

**Benefits**

**Our Promise**:
Working with us will be energising. It will be challenging, entrepreneurial, sometimes scrappy, and deeply fulfilling. You will work with passionate, ambitious, action-oriented people, enthused by building businesses and having a positive impact on the world. You will be tasked with significant responsibilities. You will be valued, appreciated and believed in.

**Our Values & Culture**:
We strive to build and grow businesses that break new ground and unlock human potential through entrepreneurship. We want to deliver significant positive impact both for ourselves and to the world in which we live.

We have built a strong ethical code. It encompasses not just what we do, but how we do it. Our values can be summarised as: be entrepreneurial, be impactful, be kind. We believe that how you engage with people makes all the difference.

We recruit, employ, train and compensate regardless of race, religion, national origin, sex, disability, age, veteran status, and other protected status. We're committed to being a place where a diverse mix of talented people choose to come and thrive.