Process Improvement and Transformation Specialist

5 days ago


Singapore Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role purpose
The incumbent will work under the direction of the Lead, Process Improvement and Transformation, supporting the strategic vision by identifying and implementing operational improvements, system enhancements, and best practices within the PRUShield Claims Team. The individual will collaborate with cross-functional teams to drive transformative initiatives aimed at optimizing workflows, reducing inefficiencies, and enhancing service delivery. The role requires a proactive approach to problem-solving and ability to foster a culture of continuous improvement within the division.

Organisation context
This role reports directly to the Lead, Process Improvement and Transformation and will be working closely with different team to improve process and efficiency for the division. Key initiative includes identifying inefficiency and propose solution to enhance system eliminate inefficiency, investigate and review escalations by claim users and propose short term/long term fixes for the team.

Job Description:

- Review all system related feedback/escalation, from claim assessors and servicing team
- Work with tech team/Business Analyst to investigate on issue and identify root cause, interim solution and permanent fix.
- Liaise with claim assessors/servicing team to raise remedyforce tickets.
- Keep track of all open ticket and send regular reminders to technical team on open items.
- Prepare and raise all necessary forms for system patching and table lifting/updates.
- Review and sign off all system patching and table lifting/updates.
- Work with respective claims team's representative to gather requirements and feedbacks.
- Work with Team Lead on identified issues raised by claims user and prioritisation of all requests.
- Review and sign off user story.
- Work with different tech team identifying the effort required for each phase of enhancements including testing and set target for deployment timeline.
- Support QA team on test plan creation ,review and sign off test plans.
- Review all test results to ensure the output is consistent with the requirement before providing signoff.
- Sanction creation for all new staff.
- Provide support on outstanding suspense and hospital recoveries.
- Participate in monthly meeting for each team to gather feedback on system related issues.
- Provide updates and training to claims team on system related enhancements.
- Maintenance of data in LifeAsia/Jireh system - panel/non-panel/Extended panel list
- Ensure timely updates of data provided by MOH in system - Clinics, Cancer Drug List, TOSP/ICD Codes

Who we are looking for:
Competencies & Personal Traits
- System related knowledge is an advantage
- Able to work closely with different team
- Ability to work in a fast pace environment with tight deadlines

Working Experience
- Minimum 5 years of experience, a must to have experience in health/shield claims

Education
- Bachelor’s Degree



  • Singapore Prudential plc Full time

    Process Improvement and Transformation Specialist (2 year contract) Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do...


  • Singapore Rainbow Centre, Singapore Full time

    Rainbow Centre envisions a world where persons with disabilities are empowered, included and thriving in inclusive communities. The Process Improvement Specialist manages organization-level projects covering a broad spectrum of topics and/or responsibility areas as assigned by the Director or Department Head. Projects undertaken may be related to...


  • Singapore ADECCO PERSONNEL PTE LTD Full time

    The Opportunity: Adecco is partnering with a public sector agency to search for a Data Support and Process Improvement Specialist . Role will start off as a 12-months contract assignment . Key Responsibilities: Assist in designing data collection channels. Support integration of data between collection channels and dashboards. Help in identifying...


  • Singapore Chubb Full time

    Join to apply for the Transformation Program Specialist role at Chubb Job Description Purpose of the Role As a Transformation Program Specialist reporting to the Head of Transformation in Chubb Singapore, you will play a pivotal role in driving key transformation initiatives that support business growth and enhance operational efficiency for Chubb...


  • Singapore LINKEDCORP HR CONSULTANCY PTE. LTD. Full time

    **Job Descriptions**: Strategy & Innovation - Participating in IT Strategy Planning & Administration - Supporting IT Governance & Communication initiatives - Managing IT vendor relationships - Overseeing Transformation and Change Management efforts - Assisting with in-house venture company initiatives (Joint ventures and partnerships) - Providing audit...


  • Singapore Changi General Hospital Full time

    A leading healthcare institution in Singapore seeks an Assistant Manager/Senior Executive for its Office of Improvement Science. The role involves facilitating improvement projects, collaborating on care process enhancement, and delivering training in Quality Improvement and Safety Science. Candidates should have a relevant Bachelor's degree, with a...


  • Singapore ASTAR LABORATORY PTE. LTD. Full time

    Position Overview: We are seeking a proactive and forward-thinking professional to join our Group management team. The role will be dedicated to driving permanent improvement programmes across all commercial laboratories, with a strong focus on operational excellence, efficiency, and digital transformation. A key focus will be monitoring and improving...


  • Singapore OCBC Full time $60,000 - $120,000 per year

    WHO WE ARE:As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of...


  • Singapore CHARLES & KEITH (SINGAPORE) PTE. LTD. Full time

    As part of the Transformation Office at CHARLES & KEITH GROUP, the incumbent will play a key role in supporting the execution of the Group’s transformation journey. This role focuses on driving change management, ensuring smooth adoption of new processes and ways of working, and providing analytical and coordination support to enable the delivery of...


  • Singapore CHARLES & KEITH (SINGAPORE) PTE. LTD. Full time

    As part of the Transformation Office at CHARLES & KEITH GROUP, the incumbent will play a key role in supporting the execution of the Group's transformation journey. This role focuses on driving change management, ensuring smooth adoption of new processes and ways of working, and providing analytical and coordination support to enable the delivery of...