Smb Quality Program Manager

24 hours ago

Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

**Responsibilities**:
1. Be the point of contact for a designated SMB quality program; Client Services, Account Management, Agency or Scaled Business Sales.
2. Lead the development and implementation of a quality program following the existing quality COPC framework.
3. Provide critical consultation to business owners on Quality needs; products, tools, data, processes.
4. Lead designated stakeholder calibrations to align quality standards, capture feedback, and evolve programs based on validated hypotheses.
5. Perform consistent quality readouts and provide recommendations to strengthen business improvement through root cause analysis.
6. Partner with other regional Quality Program Managers to globalize processes and sustain a global framework.

**Qualifications**:
Minimum Qualifications
- Minimum 3+ years of Quality Programs experience.
- Ability to build strong relationships with different levels of stakeholders and influence change without direct authority.

**Preferred Qualifications**:

- Experience building programs with a structured approach; strategic design thinking a plus
- Comfortability in exercising quality standards in ambiguous scenarios.
- Vendor experience, a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Program Manager, Apj Smb

    24 hours ago

    Singapore Amazon Web Services Singapore Full time

    5-10 years of relevant work experience in program management, business development, consulting, sales strategy / sales operations, or client facing role(s) - Proven track record of taking ownership and driving results. Ability to effectively lead and work with a variety of organizations, management levels, cultures, and personalities - Operational excellence...

  • Program Management Specialist, Apac Smb

    24 hours ago

    Singapore TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Smb Sales Specialist

    5 days ago

    Singapore Microsoft Full time

    The role is for manging Vendor (s) Telecom, for ASEAN countrties and Korea. Few key requirements for the role. - Orchestrate with Segment,GPS & several other MCAPS stakeholders to deliver CSP aspirations - Track Leading and performance metrics of Tele Sales Engine - Engage with Corp stakeholders and local vendor leadership and represent the business and...

  • Vendor Sales Program Lead, Smb

    5 days ago

    Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices...

  • Training Specialist, Apac Smb

    3 days ago

    Singapore TIKTOK PTE. LTD. Full time

    Overview : TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers...

  • Smb Product Training Specialist, Apac

    3 days ago

    Singapore TIKTOK PTE. LTD. Full time

    About TikTok TikTok's SMB Team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a...

  • SMB Acquisition Manager

    5 days ago

    Singapore PayPal Full time

    Join to apply for the SMB Acquisition Manager role at PayPal Join to apply for the SMB Acquisition Manager role at PayPal The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses...

  • Apac Business Process Strategist, Smb

    5 days ago

    Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris,...

  • Head of Marketing Smb, Apac

    3 days ago

    Singapore TikTok Full time

    **Responsibilities**: Team Introductions At TikTok, our mission is to inspire creativity and bring joy. The SMB Regional Marketing Team's purpose is to make TikTok the most relevant growth platform for small and medium sized businesses, providing education, guidance and showcasing success. As part of the Global SMB Team, the Regional Business Marketing Team...

  • Smb Sales Acceleration Lead

    5 days ago

    Singapore Cisco Systems Full time

    About the team You will be joining the APJC SA team reporting directly to the APJC SA Leader. SA team is a critical development to our future state SMB coverage model, and key part of the Global SMB Sales org. The Global SMB Sales org mission is to establish the Cisco’s strategy and GTM in the SMB space to ensure the company is set best to capture SMB...