Associate Product Manager

Job Description:
Rakuten Group, Inc. is the largest e-commerce company in Japan, and the third-largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere

Based in Singapore, this role reports to the Product Lead, Growth & Monetisation. This Associate Product Manager (PM) role has two distinct areas of responsibilities. First, to own the vision and roadmap for Viki’s AVOD product to drive advertising revenue and subscriber growth. Second, to build and manage the cross-domain tooling and customer experiences that underpin the Viki customer care team’s KPIs. This role will partner with cross-functional teams and stakeholders to distill customer and business requirements, design engaging experiences and integrate new technologies to deliver an impactful roadmap for Advertising and Customer Experience.

Key Responsibilities Include:
- Collaborate with cross-functional teams and stakeholders to define a well-prioritised, impactful roadmap to improve Viki’s AVOD experiences that ultimately drives advertising revenue and subscriber growth globally- Work with Customer Experience teams to define KPIs and to build a vision and a prioritised roadmap of customer experiences to improve the KPIs defined- Continually assess market trends, competitor capabilities and customer needs to scope new experiences and technological opportunities- Partner with UX Research, Design teams and Engineering to design and deliver customer centric solutions and to leanly test proof of concepts- Define clear product specifications, user stories, and product success metrics- Define and monitor advertising and Customer Experience KPIs to maintain product performance and to inform optimisation opportunities-
- Support product lifecycle, from conception to launch, along with post-launch analysis and continuous improvements- Manage the feature delivery from engineering sprint planning, development milestone tracking, production rollout, and post-production iteration- Be a key advocate for our passionate fans- Being comfortable navigating ambiguity and doing whatever it takes in order to ship a successful product and delight our users

**Requirements**:
- Minimum 5 years product management experience leading cross-functional teams to successfully deliver customer-facing products from concept to launch- Experience considering commercial, legal and customer experience trade-offs to drive product and prioritisation decisions- Strong experience developing proof of concepts and business cases for potential investment opportunities- Experience working with UX research and design teams to develop hypotheses, understand customer needs and design engaging customer experiences- Able to build depth of competitive landscape, industry knowledge and market trends for advertising and Customer Experience capabilities to make recommendations on which new technologies and opportunities to invest in- Strong communication, stakeholder management and influencing skills- Strong experience working with data to make data-driven decisions- Experience distilling customer requirements into clear user stories and to partner with engineering to manage these through to delivery- Excellent oral and written communication skills; ability to interact with both technical and non-technical teams- Proven ability to manage multiple product initiatives concurrently while maintaining a high tendency for on-time delivery- An energetic personality and an entrepreneurial knack- Highly organised self-starter able to execute independently with general direction

Preferred Qualifications:
- Experience working in start-up and/or media company environments- Experience in building large-scale consumer Internet services- Experience in premium streaming video or social apps- Experience working within an international business covering multiple jurisdictions- Product management experience developing advertising related products/experiences

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status