Service Desk Support
4 days ago
Attend to incidents and requests which are reported through phone calls, E-mails, Online submission through the ITSM system and any other communication channels (e.g. WhatsApp, Telegram, etc).
Log all incidents/requests, and issue ticket number to the customer/requester
Track/monitor the status of the incidents, Provide update to the customer/requester on the status of the incidents/requests.
**Job Requirement**:
At least a diploma in IT or equivalent
a minimum of 2 years’ Service Desk support experience with desktop skills/knowledge in Microsoft Windows, Microsoft Office, Microsoft Outlook
good communications skills, both oral and written, with a good command of the English
Desk processes such as Incident, Problem and Change Management; and e) strong analytical and troubleshooting skills, and the ability to work in a multi-task-oriented environment
ITIL Foundation Certification preferred
**Job Overview**:
- Date Posted
- January 4, 2025- Location
- Islandwide- Offered Salary:
- $3200 - $3800 / month- Experience
- 3- Qualification
- Diploma- Position Level
- Executive- Number Of Vacancies
- 6
**WSH Experts Pte Ltd**:
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