Senior Workplace Coordinator

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Senior Workplace Coordinator
Work Dynamics - Integrated Facilities Management

ROLE AND RESPONSIBILITIES
The Senior Workplace Coordinator will manage the day-to-day client facilities activities for the assigned property/facility, and be the on-site key point of contact for key stakeholders and/or client.

The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and facilities helpdesk.

MAJOR RESPONSIBILITIES
Client/Stakeholder Management - Proactively engage stakeholders to ensure that on site client’s expectations are met - Build and develop effective client / stakeholder relationships across multiple levels of the organization - On-site key point of contact for Facilities in the client’s premises

Procurement & Vendor Management - Ensure vendors are well-managed, delivering services on time and within budget - Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Contracts Management - Assist the Account Manager to plan and manage all contracts to ensure that they are professionally delivered at the right costs - Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed - Ensure contracts are continually assessed to deliver best value to the client

Finance Management - Actively work to ensure that the site’s financial operations are meeting requirements including the Jones Lang LaSalle Code of Ethics - Ensure financial processes are followed at all times

Health & Safety Management - Ensure the provision of a safe working environment - Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management - Recommend continuous quality improvement practices and implement Industry Best Practice operations - Implement building procedures and performance measures and ensure they are maintained at all times - Ensure all Critical Environment (CEM) requirements are met - Review existing operations regularly to reduce costs and improve operational standards - 24/7 emergency call support and site attendance is required

Risk Management - Assist the Account Manager to ensure a property risk management program including audits is implemented and maintained - Ensure disaster recovering and business continuity plans are implemented and maintained - Ensure escalation procedures and incident reporting procedures are implemented and in place - Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct

Project Coordination - Responsible to provide outstanding client service by coordinating, monitoring and managing all minor project activities

Achieve Key Performance Indicators and Service Level Agreement targets

**CANDIDATE SPECIFICATION**: KEY SELECTION CRITERIA Ideal Experience
Min. Diploma in facilities management, building, business or other related field & 3-5 years experience in facilities, property management, hospitality or related field
Has experience working in commercial/corporate office environment in both hard and soft services
Possess restack work experience
Knowledge of local occupational health and safety requirements
Knowledge of critical facilities
Knowledge of vendor management for specialized services
Has an basic understanding of basic technical aspects of property (Computer Room Air-conditioning, Fire Protection system, Mechanical & Electrical system, BMS system)
Strong budget management and financial analysis skills Critical Competencies for Success
Client Focus & Relationship Management - Demonstrates proactive & profession