Cs Senior Learning Specialist

This role exists to enable the business to help deliver on strategic and operational objectives by acting as a program manager of key global projects within the team. The role helps to clearly define a strategy and roadmap for the projects that fall under their scope.

The senior is continuously looking at ways to change and improve the EPS way of working and impact. This also includes innovative ways of learning. Uses the knowledge and experience to influence learning strategies in EPS. The role gets things done in an Agile way with high quality and continuously looks at business impact.

Key Responsibilities:

- This role will support the Global CS Learning & Quality based in Amsterdam in delivering the Global CS Learning Strategy and Objectives in the region.
- Support EPS business and performance impact from a Learning & Development perspective i.e. uses a strategic and analytical mindset, and consulting skills with their stakeholders to ensure learning is the right solution to the problem.
- Partners with the business to identify learning needs as a basis to design and deliver world-class learning solutions, campaigns and programs in EPS
- Manage for EPS programs and learning initiatives towards the business and LDQBI community
- Help create and manage a topic relevant learning plan that meets EPS business priorities in line with global learning strategy, plan and priorities.
- Project manage key global projects in conjunction with the Regional CS Learning & Quality Manager and / or project managers.
- Evaluate EPS learning interventions and programmes to ensure highest quality products.
- Support with defining key success metrics for their EPS program in consultation with the project leads and translating that to a learning and performance data dashboard to measure ROI
- Monitor and manage the day-to-day performance and development of (junior) learning specialist (between 2-4)
- Distribute workload amongst their direct report in consultations with the project leads (learning specialist)
- Provide developmental and positive feedback, as well as technical and coaching advice to their direct reports and learning specialist
- Possess proficient knowledge of Learning and Development theories and methodologies to support the creation of clear and engaging learning solutions.
- Follow up on Operational feedback responding and/or investigating with Learning and Quality Manager as needed to resolve
- Negotiate timelines & deliverables based on a variety of stakeholder input for their programs
- Ability to think creatively to identify opportunities for improvement, create solutions and improve or adapt existing EPS L&D processes & solution
- Uses best practices and innovates approach in design, testing, and implementation of learning programs to achieve desired results

**Requirements**:

- Bachelor degree or higher in the domain of Human Resource Management or Education
- Possess excellent written and spoken English communication skills, knowledge of any additional Asian languages is a plus.
- Able to work independently, as well as extremely team-focused; supports team and peer decisions
- Experience in facilitating team coaching sessions
- Experience in team and individual coaching
- The ability to think outside the box to create solutions and/or improve as-is situation
- The ability to reach the desired outcome for multiple stakeholders
- The ability to identify and build positive relationships with key stakeholders
- Meticulous attention to detail
- Strong analytical and problem solving skills
- Able of working cooperatively with people of diverse backgrounds regardless of personal differences
- Can embrace change, able to show
- flexibility and adapting to the dynamic environment
- Receptive to feedback, takes directions and is aware of development areas
- Ability to self-motivate and manage own time
- Ability to own development and with a growth mindset
- Latest learning trends, practices and methodology
- Adult learning principles
- Performance Management
- Good understanding of the Customer Service business at
- Booking or industry equivalent
- Customer Service outcome oriented
- Available full time and flexible in both schedule and tasks based on local needs
- Intermediate data analysis knowledge
- Intermediate understanding of root cause problem solving methodology
- Extensive understanding of project management methodology
- You do not require a work visa sponsorship to work in Singapore.

**Pre-**Employment** **Screening**: