Assistant Operations Manager

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

JOB SUMMARY

Develop Department/Workcell managers’ skills in order to meet revenue and profit forecast. Champion special projects that enhance the success of Jabil, with emphasis on specific divisions as necessary (i.e. operational metrics management). Provide exceptional support to customers, team members, and shareholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:

- Recruit, interview and hire Department/Workcell Managers.
- Coach Department/Workcell Managers in the interviewing/hiring process.
- Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:

- Identify individual and team strengths and development needs on an ongoing basis.
- Create and/or validate training curriculum in area of responsibility.
- Coach and mentor Department/Workcell Managers to deliver excellence to every internal and external customer.
- Create and manage succession plans for Department/Workcell function.

Performance Management:

- Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
- Solicit ongoing feedback from Department/Workcell members, such as GM for Megasite, Business Unit Manager (BUM), and/or Workcell Managers’ contribution to the team. Provide ongoing coaching and counseling to Department/Workcell Managers based on feedback.
- Express pride in staff and encourage them to feel good about their accomplishments.
- Perform team member evaluations professionally and on time.
- Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
- Coordinate activities of large teams and keep them focused in times of crises.
- Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication:

- Provide weekly communication forum for the exchange of ideas and information with the department.
- Organize verbal and written ideas clearly and use an appropriate business style.
- Ask questions; encourage input from staff.
- Assess communication style of individual team members and adapt own communication style accordingly.

FUNCTIONAL MANAGEMENT RESPONSIBILITIES

Business Strategy and Direction:

- Know, understand and lead strategic directions.
- Define, develop and implement an operating strategy which contributes to Jabil’s strategic directions.
- Provide regular updates to the GM for Megasite, BUM, WCM, and/or Operations Manager, on the execution of the strategy.

Cost Management:

- Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
- Provide feedback to the GM for Megasite, BUMs, WCMs, Functional Managers (FMs) and/or peers on cost and cost trends.

Forecast Development and Accuracy:

- Prepare timely forecasts for the plant/department.
- Compare forward forecast results to historical actual results for trend assessment and analysis.

TECHNICAL MANAGEMENT RESPONSIBILITIES
- Drive continuous improvement through trend reporting analysis and metrics management.
- Assess the adequacy of data gathering methods utilized by the departments/workcells. Assure that procedures and work instructions are efficient and not redundant.
- Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
- Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Lead by example; “walk the talk.”
- Establish new measurement systems if/where possible.
- Exchange knowledge and information with other Jabil facilities (may be specific to division) to ensure best practices are shared throughout the organization.
- Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Qua