Patient Account Officer @ Novena

4 days ago

Singapore RMA CONTRACTS PTE. LTD. Full time

**Contract**: 1+1 Years

**Shift Hours**: AM- 7am to 4.30pm, MD- 8.30am to 6pm, PM- 1pm to 8.30pm, Night
- 10pm to 7.30am

**Location**: Orchard

**Outpatient Registration & Billing**:

- Handle patient registration, billing, and perform visitor management including temperature screening.
- Input patient details and carry out admission procedures in the system.
- Provide guidance to patients on Medisave, MediShield, Integrated Shield Plans, and corporate insurance claims and guarantees.
- Enter Doctors’ Fees and details from Doctor’s Letters of Certification into the system as required.
- Follow up on relevant documentation when necessary.

**Inpatient Admission & Billing**:

- Enter and update patient information and perform system admission for inpatient cases.
- Conduct financial counselling for patients or their next-of-kin, providing bill estimations (AFHS) and securing required signatures.
- Collect admission deposits and alert the Executive of any bad debt flags or patients unable to provide a deposit.
- Perform other administrative tasks related to inpatient records and updates.

**Cashiering Duties**:

- Present and explain itemized bills and charges to patients.
- Process payment collections and issue refunds as necessary.
- Submit daily shift closure reports to the supervisor.

**Patient Experience & Service**:

- Handle complex inquiries and feedback related to admission, billing, insurance claims, and cashiering matters escalated by Business Office staff.
- Process and follow up on insurance claims, liaising with insurers to facilitate claim approvals.
- Maintain and manage office supplies and counter inventory.
- Respond to general inquiries via internal and external mailboxes.
- Assist in administrative tasks such as preparing specialist rosters and generating daily management reports.

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