Customer Response Officer

5 days ago


Singapore SIA Engineering Company Full time

**Requisition ID**:1573

**Date**:8 Jul 2025

**Location**:SG

**Company**:SIA Engineering Company
- The Customer Response Officer (CRO) is responsible to the Customer Response Executive (CRE) for the following:
**Responsibilities**
- Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth running of daily operations.
- Updating of flight schedules into WATS and SAP and ensure that all re-timed flights are manually amended in WATS.
- Ensure precise and on time communication regarding all schedule disruptions.
- Generate daily flight movement report.
- Ensure that E/OHFs are correctly raised for all chargeable transits.
- Collating seasonal flight schedules
- Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines.
- Follow through with differing post-flight operating procedures, depending on the airline requirement.
- Send delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly reporting.
- Keep track of all details regarding AOG and Ad-hoc requests.
- Performs such other duties as assigned to him/her by the Customer Response Executive (CRE)

**Requirements**:

- Dip/Nitec in Engineering or similar field is preferred
- At least 2 years working/professional in the aviation industry
- Strong analytical and interpersonal skills
- Good communication and writing skills
- Independently and make good judgment
- **Working Hours: Shift Work**
- SIAEC is proud to have received the 2024 'Gold Standard in Excellence in Talent Management & Acquisition Award' from the Singapore Human Resources Institute.

b) SIA Engineering’s retention of your personal data for 1 year for consideration of future job opportunities (where applicable)



  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...


  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    Our clients are well-known Luxury Retail Brands. We seek a store-based Store Room Assistant to join the dynamic team. - Location: Town/Central - 5-days work week - Permanent / Full-Time position **Responsibilities**: - Handling in-coming / out-going stock for the boutique outlet. - Perform quantity and quality checks for the incoming stock from when...

  • Responsible Officer

    1 week ago


    Singapore WINTIME ENERGY (SINGAPORE) PTE. LTD. Full time

    **Responsibilities**: - Act as Responsible Officer with management responsibilities and duties to supervise regulated activities of the company. - Work very closely with the CEO and other stakeholders in managing the business and crafting market strategies. - Assist in preparing and setting up process, operations and infrastructure of the company. - Manage...


  • Singapore Atome Full time

    Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies. With a global...


  • Singapore ADEMCO SECURITY PTE LTD Full time

    ATTRACTIVE BENEFITS Gross up to $3,200 AWS Variable Bonus Medical Insurance Annual Increment Birthday Leave Job Scope includes: - Respond to security/fire alarm activation Drive company Van (Pick up and return Van at Outram office) ️ Islandwide standby Working hours: ❗6 days work week ❗(Mon-Fri) 7pm-7am ❗Weekend & PH: Staggered...


  • Singapore HOPE FIRST RESPONSE PTE. LTD. Full time

    **Hide **HOPE Ambulance is looking for ambulance operations executives. A background in healthcare, ambulance services, or nursing is an added advantage.Among the expected duties and responsibilities are:Ambulance/case dispatch and management Billing Liaison / coordination /communication with emergency services crew, patients, and clients Operational duties...


  • Singapore ADEMCO (FAR EAST) PTE LTD Full time

    **Highlights**: - **Health insurance**: - **Dental reimbursement**: - **AWS + Performance Bonus**: - **Friendly environment**: - **Multiple buses to town**: - **Upcoming Havelock MRT Station (TE16) just outside our office** **Job Summary**: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to...


  • Singapore Esplanade – Theatres on the Bay Full time

    We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing service standards that will position us as a world leader.KEY RESPONSIBILITIES As a Customer Experience Officer you will be responsible for the following: Proper upkeep and...


  • Singapore Shaw Theaters Singapore Full time

    If you are a dynamic and motivated person who has strong interpersonal skills and more importantly, believe that YOU CAN MAKE A DIFFERENCE to the company, we would like to hear from you._ **RESPONSIBILITIES** - Handle customer calls and enquiries. - Resolve customer complaints and feedback. - Assist in developing customer service policies and procedures. -...


  • Singapore LYNN AESTHETIC PTE. LTD. Full time

    1 year exp **Roles & Responsibilities** Customer Service Officer Occupation Customer Service Consultant **Job Description & Requirements**: Lynn Aesthetic was established since 1986. We are a professional wellness company seeking perfection for the benefit of our clients' wellness. We are seeking highly motivated personnal to join our...