Senior / Applications Support Analyst, Sg

COMPANY DESCRIPTION

**About the Company**

JERA Global Markets (JERAGM) is a leading utility-backed seaborne energy trader specialising in LNG, Coal and Freight. A joint venture between majority shareholder JERA Co., Inc. and EDF Trading, JERAGM’s shareholders are among the world’s largest utilities.

JERAGM operates one of the largest energy portfolios in the world which gives it an in-depth understanding of the way local, regional and international energy markets behave. These insights enable it to help its customers increase security of supply, optimise their portfolios and improve the risk management of their assets.

JERAGM LNG team manages the flexibility of over 35 million tonnes of supply each year, with structural access to both the European and North American gas markets. The coal team manages 60 million tonnes of supply each year for its shareholders and third-party customers and operates a major coal terminal in the Netherlands.

Headquartered in Singapore, JERAGM has a global talent pool of more than 250 people across offices located in four strategic locations: Singapore, Japan (Tokyo), the UK (London) and the US (Baltimore).

JERAGM is strongly capitalised with over US$500 million in paid up capital and a total equity of US$3 billion. JERAGM has retained its A+ Stable rating from R&I, attributable to a robust business model and solid financial base.

DESIGNATION : Senior / Applications Support Analyst, SG

RESPONSIBILITIES

**Position Description**

**Key Role Responsibilities**
- Follow-up on fixes for escalated issues.
- Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.
- Effectively record and monitor progress of all incidents and service requests raised into Jira, providing timely feedback to the business and stakeholders as required.
- Collaborate with relevant teams to plan, test, and deliver on-going enhancements.
- Support test and development related activities through environment management, orchestration, and automation.
- Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.
- Participate in a wide variety of global projects, improvements, and control activities to enable growth in business footprint, innovation, and digital transformation.
- Share knowledge and expertise with others, coaching and mentoring peers as required.
- Occasional work outside of normal business hours may be required at times, for major incidents, planned releases/maintenance and in support of month-end closing.

QUALIFICATIONS

**Key Qualifications and Experience**

Essential:

- Knowledge of ITIL framework, certification an advantage.
- Knowledge of scripting and automation (PowerShell and/or Python).
- Technical proficiency with SQL (ideally with SQL Server and/or Azure SQL).
- Good understanding of the trade/deal lifecycle and related processes.
- Domain knowledge of energy physical and financial commodities and derivatives.
- Working knowledge of the Allegro ETRM/CTRM platform (preferably Allegro Horizon).

Desirable:

- Experience with market data management platforms (e.g., ZEMA or DataGenic).
- Experience managing small projects/changes.
- Experience with agile delivery methodologies (e.g., SCRUM or Kanban).
- Familiarity with the Atlassian product suite (e.g., Jira and Confluence etc).
- Experience with C#, Azure DevOps, Visual Studio and Crystal Reports.
- Experience with cloud-focussed logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics).
- Experience with any of the following platforms/systems: Allegro Horizon ETRM, Trayport Global Vision/Joule, Updata, FXAll, WebICE, SunSystems/Q&A, Softmar, Veson IMOS, FEA (Allegro Analytics), Zema, Cubelogic, Bloomberg and Reuters.

**Person Specification**
- Strong academic background educated to degree level and/or equivalent professional qualification or relevant business experience.
- Excellent communication and interpersonal skills.
- Must be able to organise and articulate technical information clearly and concisely.
- Committed to continuous improvement.
- Sensitive to a variety of cultures.
- Highly motivated to deliver results and ‘go the extra mile’ to meet deadlines.
- Structured, systematic, and analytical in approach with a problem-solving mentality.
- Customer focussed, and goal orientated with keen attention to detail.
- Adept at working with challenging users in a fast-paced trading floor environment.
- Self-starter willing to take responsibility for problems and be pro-active in their resolution.
- Willingness to learn new systems and maintain industry knowledge.
- Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.
- DevOps knowledge would be an advantage.

OTHER INFORMATION

**Role Opportunity**

This role offers an excellent opportunity to further