Dental Assistant Receptionist 15/11/2024

2 days ago

Singapore V-NEO DENTAL PTE. LTD. Full time

**Dental Assistant Duties**: - **Prepare Treatment Areas & Trays**:Set up and sterilize dental instruments, equipment, and treatment areas prior to procedures. - **Assist During Procedures**:Support the dentist with dental treatments by handing instruments, providing suction, and ensuring patient comfort throughout the procedure. - **Manage Dental Inventory**:Maintain and monitor the inventory of dental consumables and small instruments, ensuring stock is up-to-date and minimizing any losses. - **X-rays & Imaging**:Take, develop, and ensure the accuracy of X-rays as instructed by the dentist. - **Infection Control**:Follow all infection control protocols, including sterilization of dental instruments and disinfecting treatment areas. - **Case Management**:Track and manage cases sent to and received from the dental laboratory, ensuring timely delivery. - **Housekeeping**:Ensure treatment rooms are clean, organized, and compliant with health and safety standards. **Receptionist Duties**: - **Patient Reception**:Greet all patients, visitors, and callers in a friendly, professional manner, creating a welcoming environment for everyone entering the clinic. - **Appointment Scheduling**:Book, reschedule, and confirm patient appointments, ensuring proper documentation and accuracy of schedules. - **Patient Information & Records**:Update patient records, ensuring all information is accurate, complete, and maintained confidentially. - **Billing & Payments**:Perform cashiering duties, including processing payments and handling insurance claims (e.g., CHAS, Medisave, private insurance). - **Patient Reminders & Follow-ups**:Send appointment reminders, follow up on treatment plans, and ensure timely communication with patients regarding their appointments or lab results. - **Administrative Support**:Assist with general administrative duties, including answering phones, managing patient inquiries, and handling patient feedback. - **Manage Laboratory Cases**:Track and manage the transmission of dental cases to and from the laboratory, ensuring all cases are properly recorded and sent/received on time. **Job Requirements**: - **Education**:Minimum qualification of "N"/"O" Levels or equivalent. - **Experience**:Previous experience in a dental or healthcare setting is an advantage but not mandatory. - **Skills**:Basic computer skills (familiarity with clinic management software, e.g., Clinic Assist, is a plus). Strong communication skills, both verbal and written. Excellent multitasking and time management abilities. - **Work Schedule**:5.5-day work week, including evening shifts and one weekend day. Flexibility to adjust work hours as needed. - **Personal Attributes**:Professional, friendly, and patient-oriented demeanor. Ability to work well under pressure and in a fast-paced environment. Strong attention to detail and organizational skills.

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