Deputy Director, Service Data

5 days ago

Singapore NCS National Council of Social Service Full time

[What the role is]

Drive data initiatives in Services Group to
a. Ensure that the Group has the data it needs to perform functions such as
service planning and funding; and
b. Use data and insights as a key resource to inform decision-making by
stakeholders in the social service sector.
The objective is to achieve better outcomes for persons who use social
services, so that these service users are empowered to live with dignity.

[What you will be working on]

Key Responsibilities and Activities
Support Group Director and Director in leading the team and collaborating
with other NCSS groups. This includes the following responsibilities:
1. Understand the social service landscape, including the mix of services and
providers, how they are funded etc. This includes developing and implementing a data strategy to efficiently collect relevant data from different stakeholders about the programmes available to service users and their effectiveness.
2. Identify emerging service gaps and opportunities to inform how the Group responds in the initiating, developing, and/or funding of social services and providers. This includes developing and implementing modes of spotting and validating signals.
3. Resource the sector with data and insights to inform the decision-making of stakeholders such as service users, social service agencies,
donors/funders and government agencies.
4. Drive Services Group’s data initiatives, including coordinating the efforts of the three divisions in the group, and with the central Digital and Data

Strategy team of NCSS. The range of efforts cover the data infrastructure of IT systems, data collection from service providers and users, data requests (both incoming and outgoing) and data governance and stewardship.
5. Take care of the team by:
a. Providing guidance to team members in their work and professional development;
b. Creating and sustaining a culture where team members learn and play together; and
c. Grooming junior and future leaders.
6. Support the Services Group and NCSS as and when required

[What we are looking for]

Personal Competencies:
Adaptable, analytical, proactive, problem solver
Systems thinker, ability to see different perspectives and draw connections

Skilled communicator
Skills & Knowledge:
Stakeholder management, negotiation, influencing, facilitation skills
Relevant technical skills such as in
data, research, digital/tech, design thinking etc
Social sector knowledge is a bonus but not a requisite
**Requirements**:
**Education**:
Bachelor Degree with quantitative skills, in Public
Policy/Administration,
Sociology/Psychology or
related disciplines
**Experience**:
10-15 years of work experience, with 7-10 years of supervisory responsibilities

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