Network Delivery Manager

**Role - Network Delivery Manager**

**Location - 2 Science Park Drive, Singapore**

**Duration - Long term contract**

**Job description**

Professional Level Resource to manage the delivery of network projects and requests to support the New Consumer Health Company (NCHC).
- This role will be mostly process driven, but the associate must also have technical skills. This associate should be familiar with IP Management, MPLS, SDWAN, B2B tunnels, VPN remote access, LAN switching, routing protocols, VoIP, Cloud-based Networking (AWS, Azure, Cisco Meraki) and Contact Center as a Service, and Firewall deployment and network security.
- Deliver services that are based on our global standards, processes, and procedures. This includes, but is not limited to:

- ITIL processes (Change Management, Asset Management, Problem Management)
- New ServiceNow instance (Daisy)
- Intake and execution process
- Vendor related processes
- Procurement and sourcing processes
- Develop and adhere to engineering standards
- Resource Management including Contractors and Vendor resources and resource utilization, recruitment, and cost recovery.
- Manage Stable Team so that it becomes an extension of the New Consumer Health Company (NCHC) team, and they are ready to support NCHC business when required.
- Monitor and report on the overall delivery of services, identify issues and gaps and create service improvement plans to mitigate and/or eliminate issues to improve services.
- Working with Engineering and Operations to ensure all deployment work is delivered according to the NCHC standards and successfully handed off to operations for support.
- Act as a point of a contact for the business and other internal IT teams, understanding business requirements. Provide direction and prioritize all requests with Delivery resources, expediting and escalating as appropriate.
- Work with business solutions and infrastructure solutions teams to address resource requirements to support global business (such as MLL) and infrastructure projects.
- Provide leadership for the transition of Consumer Health locations and this will include resource onboarding and assigning access to NCHC systems and tools, transition of existing sites, implementation of new sites or decommissioning of existing sites.
- Build strong partnership with key stakeholders, including but not limited to Operations, Engineering, and Architecture teams, critical Business stakeholders, other IT groups such as Cloud, End User, Security, Sourcing, Procurement and Finance.
- Manage Financials: Secure adequate fundings for new projects, manage project fundings, provide approvals for PR/PO and invoices, partner with Finance for capitalization and year end accruals.

**Qualifications: Certifications, Knowledge, and Soft Skills**

1) Required: Strong technical knowledge of, and work experience with, Cisco products

2) Desired: Network certifications such as CCNA, CCIE.

3) Required: 10 years of large/enterprise Network Operations expertise and experience

4) Required: Excellent written and oral communication skills in English

5) Desired: Strong written and oral communication skills in Spanish and Portuguese

6) Required: Bachelor’s degree ideally in STEM or Computer Networking or Data Communications or equivalent

7) Desired: Experience with Waterfall and Agile Project management processes and practices

8) Desired: Understanding of the Consumer Health Businesses and their networking needs and common practices

**Job Type**: Contract
Contract length: 12 months

Pay: $9,000.00 - $10,500.00 per month

Schedule:

- Day shift

License/Certification:

- CCNA (preferred)