Team Lead
2 weeks ago
**Role**:
- Provide appropriate support for front-office and middle-office personnel while supporting FO trading systems
- Manage the team roaster and ensure adequate support is provided across different markets
- Work close with vendors where necessary to manage and resolve incidents
- Ensure end-to-end resolution of Incidents and reviewing to avoid recurrence
- Investigate Business and external client queries
- Compile trade data to meet the needs of different businesses
- Automate where required to avoid manual intervention
- **Requirements**:
- Experience in FIX connectivity and DMA support
- Experience in managing a (6-8 members) team
- Good understanding of Incident/ Problem / Change Management to provide great support experience to internal and external customers
- Manage and communicate efficiently with internal and external customers
- Able to work on flexible working arrangements as and when required
**_Reach out to us with your questions for a confidential discussion._
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