Customer Service Coordinator

5 days ago

Singapore DE BEAUTE (SSC) PTE. LTD. Full time

**About the role**
We are seeking a dedicated and experienced Customer Service Coordinator to join our team at De Beaute. This is a full-time role based in our central Singapore office, where you will oversee and manage our customer service team to deliver an exceptional experience to our valued customers.

**What you'll be doing**
- Supervising and managing a team of customer service officers to ensure high levels of customer satisfaction
- Monitoring and evaluating team performance, providing feedback and coaching to drive continuous improvement
- Responding to escalated customer enquiries and complaints, working to resolve issues effectively
- Implementing and maintaining customer service policies and procedures to align with company standards
- Identifying opportunities for process improvements and making recommendations to enhance the customer experience
- Providing hands-on support to the customer service team as needed to handle high volume periods
- Generating and analysing customer service reports to identify trends and inform strategic decisions
- Collaborating with other departments to ensure a seamless and integrated customer journey

**What we're looking for**
- Minimum 2 years' experience in a customer service supervisory or team leader role, preferably in the beauty or wellness industry
- Excellent communication and interpersonal skills, with the ability to effectively manage and motivate a team
- Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer experiences
- Proficient in using customer service software and data analysis tools to track and report on performance metrics
- Familiarity with customer service best practices and a deep understanding of current industry trends
- Passion for providing high-quality customer service and a commitment to continuous improvement

**About us**
De Beaute is a leading provider of premium beauty and wellness services in Singapore. With a strong focus on customer satisfaction, we are dedicated to helping our clients achieve their desired results through our innovative treatments and personalised approach. As a growing company, we are committed to investing in our employees and providing a nurturing environment for them to thrive.

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