General Manager
2 weeks ago
**Overview**:At IMBA, operations are about more than efficiency — they’re about creating seamless experiences that bring our stories to life every day. The General Manager (Operations) will play a pivotal role in transforming our vision into action, ensuring the venue runs with precision, warmth, and creativity.
Reporting to the Head of Operations, you will lead all on-ground functions including ticketing, visitor experience, technical and facilities management. You’ll balance strategy with hands-on leadership — guiding teams, managing partners, and ensuring that every visitor interaction reflects IMBA’s standard of excellence.
**Key Responsibilities**:
Oversee daily venue operations, ensuring smooth coordination across ticketing, front-of-house (FOH), technical, and facilities teams.
Develop and implement SOPs to uphold service excellence, operational readiness, and safety compliance.
Supervise the Ticketing Manager, Technical & Facilities team, and FOH Supervisors.
Manage vendor contracts, scheduling, and maintenance to ensure systems and venue assets are fully operational.
Collaborate with Brand, Marketing, and Finance teams to ensure operational alignment with business objectives.
Monitor and report on key performance indicators (attendance, uptime, guest satisfaction, cost control).
Lead recruitment, rostering, and training of part-time and full-time operational staff.
Champion a culture of continuous improvement and teamwork within the venue operations team.
**Requirements**:
Bachelor’s degree in Business, Operations, Events, or Hospitality Management.
Minimum 5-8 years of operations management experience in attractions, venues, museums, or events.
Proven leadership in managing cross-functional teams (ticketing, tech, facilities).
Excellent organisational, interpersonal, and communication skills.
Hands-on, solutions-driven, and comfortable working in a fast-paced startup environment.
Familiarity with ticketing systems, venue management platforms, or visitor analytics tools is a plus.
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